VIP Relationship Manager, Emerging Markets

📋 Description

• Act as the primary relationship manager for a portfolio of VIP clients whose assets under management (AUM) or trading volume exceed established thresholds.

• Develop and sustain robust, trust-based relationships with high-net-worth individuals (HNWIs), family offices, cryptocurrency funds, and institutional traders.

• Perform regular business reviews and check-ins with elite clients to evaluate satisfaction levels and uncover upsell prospects.

• Serve as the internal champion for VIP clients, liaising with product, compliance, and operations teams to swiftly address issues.

• Proactively seek and onboard new VIP clients through referrals, industry events, and regional outreach initiatives.

• Foster growth in trading volume, fee revenue, and cross-selling of products (including spot, derivatives, earn, OTC, and Web3 offerings).

• Formulate and implement territory-specific strategies to enhance presence across Africa (both Sub-Saharan and North Africa), Switzerland, and Pakistan.

• Represent the exchange at significant conferences, summits, and community events within the designated region.

• Keep abreast of the competitive landscape, regulatory changes, and macro trends influencing crypto adoption in Africa, Switzerland, and Pakistan.

• Collect and communicate client feedback to internal product and strategy teams to shape roadmap decisions.

• Recognize emerging trends in trading behaviors and asset preferences among VIP client segments.

⛳️ Requirements

• A minimum of 5 years of experience in relationship management, private banking, institutional sales, or brokerage, ideally within the crypto, fintech, or financial services sectors.

• Demonstrated success in managing high-value client portfolios, with a proven impact on revenue.

• Prior experience with African markets, Swiss financial services, or the fintech/crypto landscape in Pakistan is highly desirable.

• Background in a crypto exchange, trading firm, or Web3 company is a significant advantage.

• Outstanding interpersonal and communication skills, with the capability to build rapport across diverse cultures.

• Strong commercial insight with the ability to identify revenue opportunities and successfully close deals.

• Comprehensive understanding of crypto products: including spot trading, perpetual futures, options, and staking.

• Proficient in CRM tools (such as Salesforce, HubSpot, or equivalent) and adept at data-driven reporting.

• Self-motivated with the ability to work independently in a fast-paced environment.

• Fluency in English is mandatory.

• Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (for Africa), German or French (for Switzerland), Urdu or Punjabi (for Pakistan).

🏝️ Benefits

• Competitive total compensation package.

• Learning and development programs along with an education subsidy to support employee growth and development.

• Various team-building programs and company events.

• More that we look forward to sharing with you throughout the process!