Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Consistently achieve or surpass assigned renewal and expansion targets to propel revenue growth.

• Formulate strategic retention and growth plans in collaboration with your Customer Success Manager.

• Confidently lead renewals, ensuring clients feel valued, supported, and enthusiastic about renewing for another year (or more).

• Generate a pipeline through dedicated weekly outbound activities, taking ownership of upsell and cross-sell opportunities by demonstrating how Mongoose can address additional client challenges.

• Cultivate strong relationships through targeted outreach and Mongoose Quarterly Reviews (MQRs).

• Work alongside Marketing and Leadership to identify potential risks and develop innovative solutions to challenges or closing opportunities.

• Represent Mongoose at industry events, conferences, and trade shows.

⛳️ Requirements

• Demonstrated success in managing a renewal and/or expansion quota within a B2B SaaS environment, with a proven record of exceeding targets.

• You have shown the capability to build robust pipelines, achieve high conversion rates, and effectively drive renewals while expanding accounts through upselling and cross-selling.

• You possess the skill to sell without coming across as overly aggressive, presenting solutions in a manner that feels natural, helpful, and genuinely appealing.

• You have a natural talent for connecting with individuals and establishing trust, ensuring clients feel understood and supported.

• Your outstanding communication skills ensure that even complex concepts are easily comprehensible and actionable.

• You proactively identify potential problems, preparing solutions before they become apparent to others.

• As a strategic thinker, you constantly seek ways to enhance processes and achieve better outcomes.

• You leverage data as a strategic asset—utilizing insights to identify opportunities, tackle challenges, and inform your strategies.

• You excel at converting data into actionable insights that empower clients to make informed business decisions, and you have experience with CRM systems (bonus points for expertise in HubSpot!).

• You thrive in a collaborative team environment, working closely with Marketing, Product, and Client Success to drive outstanding results.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• 401K with company match: 100% of the first 3% and 50% of the next 2%

• Flexible PTO

• Fully remote

• Competitive Leave Policies

• 13 paid holidays, plus a week off between Christmas and New Year’s Eve