VIP Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and expand a portfolio of VIP clients in the NEA market, acting as their main point of contact for product inquiries, service escalations, and account requirements.

• Foster strong relationships with both new and existing clients through proactive outreach, regular check-ins, and customized support.

• Analyze key client behavior and trading patterns; identify risks and opportunities to share with the broader team.

• Collaborate with internal teams (product, operations, compliance) to swiftly resolve client issues and provide a seamless experience.

• Assist in client acquisition through offline events, campaigns, and referral programs.

• Keep client records organized and up-to-date while contributing to weekly reports on portfolio health.

• Implement team-defined VIP service standards and follow escalation protocols.

⛳️ Requirements

• A minimum of 4 years of experience in client services, private banking, wealth management, or financial sales — ideally within an international financial institution.

• Proven experience in managing high-net-worth (HNW) or institutional client relationships from beginning to end.

• Knowledge of trading platforms or cryptocurrency exchanges is highly advantageous.

• Highly organized, detail-oriented, and capable of managing multiple client needs simultaneously without compromising service quality.

🏝️ Benefits

• Competitive total compensation package

• L&D programs and education subsidies for employee growth and development

• Various team-building activities and company events

• More exciting details that we look forward to sharing with you during the process!