VIP Relationship Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Drive trading volume and enhance Assets Under Management (AUM) in the region by onboarding and retaining VIP clients.

• Develop a revenue strategy and optimization plan tailored to OKX's European product offerings.

• Work closely with the product team to collect client feedback, identify optimization opportunities, and improve relevant product features.

• Manage relationships with high-net-worth individuals (HNWIs) and key clients in Europe, ensuring positive customer experiences through proactive account management.

• Oversee legal and compliance matters, including regulatory compliance, client KYC/AML processes, and reporting duties.

• Act as a brand ambassador, educating customers on OKX's complete value proposition, while providing feedback to enhance platform compliance and user experience.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).

• Proficiency in English and Polish, with additional Central and Eastern European languages (e.g., Russian, Ukrainian) viewed as a significant advantage for regional client engagement.

• Over 5 years of demonstrated experience in VIP business development and account management within the crypto, fintech, trading, or wealth management sectors, preferably in Poland or CEE.

• Proven track record of driving trading volume, AUM growth, and onboarding/retaining high-value clients in competitive markets such as spot, margin, or derivatives trading.

• Strong analytical abilities to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.

• Extensive knowledge of crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.

• Outstanding communication, negotiation, and relationship-building skills, with experience managing VIPs such as HNWIs, family offices, and proprietary trading desks.

• Goal-oriented approach with a proven history of surpassing KPIs in user acquisition, retention, and revenue targets through data-driven strategies.

• Comprehensive understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management.

• Demonstrated ability to work collaboratively with legal, product, and operations teams to mitigate compliance risks while enhancing client experiences.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible working arrangements

• Professional development opportunities