VIP Relationship Manager

This is a fully remote position, open to applicants in Asia.

📋 Description

• Oversee relationships with VIP clients within the local market.

• Foster and enhance connections with current clients through ongoing communication and relationship-building initiatives.

• Design and execute customer service processes and systems, including management guidelines and monitoring of essential client statuses.

• Evaluate client behaviors to uncover unexpressed needs and prepare comprehensive client analysis reports.

• Collaborate with stakeholders from various departments to provide exceptional service solutions and experiences.

• Promote growth among prospective clients through product offerings, offline marketing efforts, events, and campaigns.

• Work alongside marketing teams to boost brand visibility and drive leads and conversions within VIP segments.

• Ensure accurate data and information is maintained for weekly updates and analysis.

⛳️ Requirements

• Minimum of 4 years of experience in sales and client services roles within the international financial industry, ideally in banking or investments.

• Demonstrated success in managing client portfolios, including institutional clients, high-net-worth individuals, and private banking customers.

• Experience with trading platforms or exchanges is highly beneficial.

• Strong verbal and written communication skills in both English and Vietnamese to effectively engage with Vietnamese-speaking stakeholders in the local market.

• Capability to excel under pressure and meet tight deadlines while demonstrating exceptional multitasking abilities.

🏝️ Benefits

• Competitive total compensation package.

• Learning and Development programs along with an education subsidy to support employee growth and development.

• Various team-building activities and company events.

• More that we would love to share with you throughout the process!