VIP Account Manager

This is a fully remote position, open to applicants in Gibraltar.

📋 Description

• Develop and nurture strong relationships with VIP clients through tailored communication and outstanding service.

• Oversee VIP interactions across various channels, including phone, email, live chat, and private messaging platforms.

• Take full responsibility for your customer portfolio, emphasizing retention, customer lifetime value, and commercial success.

• Work closely with CRM and internal teams to implement campaigns, loyalty programs, and targeted customer engagement initiatives.

• Analyze customer behavior and performance metrics, leveraging data and insights to proactively discover growth opportunities.

• Plan and conduct VIP events, both virtually and in person, to enhance customer engagement and loyalty.

• Address escalations and customer-related issues, including account inquiries, responsible gaming, and bonus questions.

• Maintain comprehensive customer profiles to provide a highly personalized experience.

• Stay updated on market trends and competitor activities to continually enhance the VIP offering.

⛳️ Requirements

• Prior experience managing VIP customers in the iGaming sector.

• Strong knowledge of online casino, sportsbook, and cryptocurrency gaming products.

• Demonstrated commercial acumen with a track record of enhancing customer value and portfolio performance.

• Experience managing high-value customer relationships in a service-oriented environment.

• Proficient English communication skills, both written and spoken.

• Strong analytical abilities with exceptional attention to detail and problem-solving skills.

• Previous experience in planning and hosting VIP events is highly desirable.

• Self-motivated, proactive, and capable of managing priorities independently.

🏝️ Benefits

• Flexible working model (office / hybrid / remote based on location).