Videogames Customer Service Representative, Written Support

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver player support via chats, emails, and ticketing systems.

• Interact with players to resolve issues such as lost accounts or inquiries about specific details.

• Ensure outstanding written customer service.

• Focus solely on written support; phone calls are not included.

⛳️ Requirements

• Proficient written and verbal communication skills in both English and Spanish.

• Capability to manage multiple tasks simultaneously.

• Flexibility to adapt in a continuously changing environment.

• Exceptional customer service abilities.

• Competence in actively listening to instructions and executing assigned tasks.

• Availability for full-time work.

• Residing in Mexico City or Estado de Mexico.

• High School Diploma is preferred but not mandatory.

🏝️ Benefits

• Salary: $10,500 gross (before taxes).

• Legal benefits.

• Two days off.

• Opportunities for career advancement.

• After three months: Medical expenses insurance.

• After three months: Savings funds.

• After three months: Grocery vouchers ($1,200).