Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support clients in providing exceptional service to partner brands

• Offer information regarding products and services while addressing any concerns

• Enhance customer satisfaction by handling inquiries, resolving issues, understanding customer objectives, and maintaining thorough product knowledge

• Respond to incoming calls and emails with courtesy and efficiency

• Supply details about orders, catalog inquiries, returns, pricing, freight quotes, and lead times

• Input customer notes and order-related information into the computer system

• Gather customer feedback on product suggestions, catalog modifications, service issues, and positive remarks

• Follow up with customers regarding pending matters or inquiries and inform them of any delays

• Provide further information about Evans' products or services

• Alert the Customer Service Manager to any unresolved issues

• Collaborate effectively with colleagues, customers, and others to resolve problems and identify practical business solutions

• Perform additional tasks as assigned

⛳️ Requirements

• Highly proficient communicator in both spoken and written English

• Strong focus on customer service

• Excellent problem-solving and analytical capabilities

• Robust organizational and time management skills

• Ability to thrive in a fast-paced and occasionally stressful environment

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field

• 1-2 years of relevant experience in Promotional, Customer Service, or Order Management

• Strong verbal, written, and English communication skills

• Availability to work overnight/graveyard shifts aligned with Philippine time or US operating hours

• Proficient in Microsoft and Google applications

• Basic knowledge of Adobe Illustrator, Adobe Photoshop, and Canva is advantageous

• Direct experience in the promotional industry or similar e-commerce experience is a plus

• Experience with inbound and outbound calls, customer retention, and inside sales preferred

• Familiarity with CRM systems and practices

🏝️ Benefits

• Industry-leading salary packages

• Permanent work-from-home arrangement

• Company equipment provided

• Government Mandated Benefits Employer Share

• Internet stipends upon regularization

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-sponsored career skills training courses

• A company culture that prioritizes your personal and professional development