Vice President, Strategic Accounts

📋 Description

• Account and Relationship Management – deliver corporate, executive, and comprehensive account oversight for assigned client partners, including the CEO, CFO, CMO, pharmacy leadership, clinical operations/UM, medical economics/actuarial services/analytics, and vendor management.

• Performance Oversight – hold overall responsibility for the value and ROI performance of assigned client partners.

• Partner and Provider Satisfaction – ensure overall accountability for the satisfaction levels of designated partners.

• Initiative Implementation – responsible for the tailored deployment of clinical, product/platform, and operational improvement initiatives aimed at enhancing performance, satisfaction, and clinical quality/outcomes.

• Team Collaboration – act as a bridge between the customer and key Evolent stakeholders; oversee issue resolution and guarantee timely follow-up by Evolent team members.

• Staff Oversight – manage designated staff as needed to enhance the performance and satisfaction of assigned client partners, their provider networks, and, where applicable, ASO employer accounts.

⛳️ Requirements

• Master’s degree in business administration, healthcare administration, public health, analytics, or a related field; a master's degree is strongly preferred.

• Over 10 years of experience directly collaborating with health plans, health systems, or providers to enhance clinical, financial, and/or operational performance; senior/executive experience is desirable.

• A minimum of 7 years in relationship management roles (account management, consulting, enterprise sales, etc.) and/or operational leadership positions with external facing responsibilities.

• Proven ability to effectively communicate, present, and influence at all organizational levels, including C-level executives; exceptional verbal and written communication skills, particularly in articulating compelling value narratives related to partnerships.

• Established record of unlocking transformative growth opportunities within customer accounts.

• Strong understanding of health plan operations, care/utilization management, claims processing, value-based care, and the factors that enhance financial performance.

• Exceptionally high Emotional Intelligence – capable of connecting with diverse stakeholders, actively listening, and pinpointing critical areas of sensitivity.

• Highly organized, self-driven, and possess the intellectual curiosity to investigate partner issues and opportunities; willing to engage actively and work collaboratively with operations counterparts and centralized resources to devise solutions.

• Steady demeanor with the prudence to determine when to escalate issues and how to prioritize competing demands.

• Approaches problem-solving with creativity to develop solutions with partners and proactively foresee needs, rather than waiting for problems to surface.

• A strong commitment to partnership with a relentless focus on follow-through and trust maintenance.

• Comprehensive knowledge of healthcare data and its application in identifying opportunities and actions (including EMR, clinical, authorization, claims, SDoH, etc.); ability to translate data and insights into actionable strategies and the development/management of performance scorecards and action plans (payer, provider, initiative, etc.).

• Willingness to travel as needed (up to approximately 40%).

🏝️ Benefits

• Health insurance benefits