Vice President, Services

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Act as the general manager for Great Minds’ services product line.

• Take ownership of the strategy, quality, and performance of professional learning and coaching services.

• Lead a team of over 200 facilitators and coaches alongside a services operations team.

• Establish the strategy for the services portfolio, which includes determining offerings to develop, enhance, scale, or phase out.

• Define the balance of free and paid services, including digital, virtual, and in-person formats.

• Utilize customer needs, implementation evidence, field feedback, and service performance to pinpoint portfolio gaps and opportunities.

• Collaborate with Research & Content to create robust, practical service content.

• Work with Sales & Marketing to deliver value, identify target audiences, establish positioning, and provide sales guidance.

• Partner with Product to develop integrated training and support that aligns with Great Minds’ instructional vision.

• Collaborate with Finance and Revenue Operations regarding pricing, service costs, revenue, and margins.

• Set standards for high-quality professional learning and oversee the monitoring of delivery quality, participant learning, application, and implementation progress.

• Develop a model for national consistency and regional stewardship.

• Implement observation, participant feedback, and implementation evidence to enhance quality and delivery.

• Oversee the selection, onboarding, certification, training, and management of over 200 full-time and part-time facilitators and coaches.

• Cultivate leaders who can observe delivery, provide feedback, and enhance team performance.

• Lead Service Operations, which encompasses staffing, scheduling, deployment, capacity planning, utilization, systems, and service economics.

• Align workforce capacity with demand to enhance fulfillment efficiency and reliability.

• Construct scalable service models, content, workforce practices, and operating systems.

• Collaborate with Success to ensure services align with customer goals, context, and implementation requirements.

• Guarantee that facilitator and coach insights inform customer support, portfolio decisions, and implementation comprehension.

• Partner with Research to evaluate and enhance educator knowledge, practices, and implementation outcomes.

⛳️ Requirements

• 12+ years of professional experience.

• 7+ years of leadership experience in K-12 professional learning, coaching, or education services.

• Accountability for the quality and performance of a delivery team.

• Profound understanding of district leadership, purchasing choices, implementation, and evaluating service impact.

• Capability to establish a service strategy and convert market needs into instructionally robust, commercially viable, scalable offerings.

• Experience collaborating closely with Sales and Marketing.

• Ability to lead through other leaders while upholding standards for facilitation, coaching, and customer experience.

• Comfort with utilizing customer feedback, field evidence, financial data, and operational metrics.

• Strong cross-functional judgment and capability to work with Product, Research, Success, Sales, Marketing, Finance, and Operations.

• Bachelor’s degree required.

• Submission of a resume and cover letter is mandatory.

• Successful completion of a background check is necessary.

• Must be legally authorized to work in the United States.

• Required to indicate whether employment visa sponsorship will be necessary.

🏝️ Benefits

• Equal opportunity employment.

• Voluntary EEO self-identification form; completion does not influence employment opportunities or terms.

• Base salary is provided separately from benefits and other incentives.