Vice President, Sales

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Take charge of the BFIS go-to-market strategy by formulating and implementing a vertical plan aimed at regional/community banks, credit unions, and select fintechs/card issuers.

• Develop and sustain a pipeline for new logos, guiding deals from initial prospecting to closure with executive stakeholders.

• Convert contact center/BPO and AI-enabled solutions into articulate ROI and business results.

• Enhance technology sales within current accounts and collaborate with product and operations to tailor offerings for financial institution use cases.

• Advocate for nearshore, offshore, and domestic delivery models while addressing regulatory, data residency, and security concerns.

• Represent the organization at banking and credit union conferences and events while fostering relationships with analysts and influencers.

• Manage prospect databases, forecasts, and territory/account strategies.

• Partner with Communications and Marketing on campaigns and content, as well as lead responses to RFP/RFI/RFQ requests.

• Assist in integrating AI/Machine Learning capabilities into the product roadmap and client value propositions.

• Uphold company values and adherence to compliance standards during client interactions.

• Engage with clients professionally, in alignment with company policies and the Gosling Theory.

⛳️ Requirements

• Over 10 years of enterprise sales experience in BFIS.

• Proven success in selling to regional/community banks and credit unions.

• At least 5 years of experience in selling BPO/CX/CCaaS/AI or related technology-enabled services to regulated financial institutions.

• Demonstrated history of securing multi-year, multi-million-dollar contracts and consistently meeting or surpassing annual new-logo targets.

• Established executive network within community banks and credit unions, with the capability to open doors swiftly.

• Profound understanding of financial institution operations, encompassing customer/member care, collections and recovery, loan servicing, payment operations, fraud/KYC/AML support, and back-office processing.

• Familiarity with the customer care industry and the function of BPO companies.

• Comfort in selling nearshore/offshore delivery options.

• High School Diploma or Equivalent.

• College Diploma or University Degree; Business or Technical disciplines preferred.

• Willingness to travel as necessary for client meetings, events, and company gatherings.

🏝️ Benefits

• Opportunities for growth and career advancement.

• Comprehensive paid training.

• A collaborative and supportive team-oriented culture.

• Commitment to diversity and inclusion.

• Engaging team activities and social events.

• Modern, well-equipped offices designed to foster collaboration and productivity.

• Accommodations provided during the hiring process.