Vice President, Revenue Cycle Technology Operations

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Lead the enterprise vision, multi-year roadmap, and operating model for technology operations.

• Own the portfolio encompassing Operations technology, automation, workflow transformation, and global operations initiatives.

• Develop comprehensive business cases, prioritize and sequence initiatives, recommend funding, and oversee executive governance.

• Establish decision rights, accountability, and collaboration methods across Operations, Technology, Product, Data, Implementation, Finance, Information Security, Compliance, and global vendor partners.

• Translate business strategies and service line needs into enterprise capability, capacity, and delivery requirements.

• Sponsor workflow redesign and standardization initiatives across onshore and global operations teams.

• Set portfolio goals and key performance indicators (KPIs) for productivity, quality, cost-to-serve, cycle time, utilization, vendor performance, client outcomes, and return on investment (ROI).

• Report results and recommendations to executive leadership.

• Lead, develop, and hold Technology Operations leadership teams accountable.

• Delegate daily responsibilities for technology adoption, global production, inventory coordination, vendor team support, and performance management execution.

• Collaborate with Technology, Product, and Data leaders on architecture, product roadmaps, integration capacity, data availability, and delivery constraints.

• Maintain executive oversight of governance, continuity, regulatory and contractual controls, information security, data protection, third-party performance, and change risk.

• Sponsor pilot programs and phased rollouts; establish readiness and scaling criteria; make data-informed decisions regarding expansion, revision, pause, or retirement.

• Cultivate a continuous improvement culture utilizing performance data, frontline feedback, client insights, and market developments.

• Report directly to the Executive Vice President, Operations.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor's degree in business, healthcare administration, information systems, engineering, or a related field is required.

• An advanced degree (MBA or similar) is preferred.

• Over 12 years of progressive leadership experience in healthcare revenue cycle management, healthcare operations, technology-enabled services, or a related field.

• At least 5 years of experience at the senior director or vice president level.

• Proven success in building and leading an enterprise technology operations, digital transformation, automation, or operational excellence portfolio with measurable business outcomes.

• Demonstrated success in leading operational change within a services- or operations-heavy business.

• Experience managing a technology-led workflow redesign transformation from pilot through multi-team rollout to achieve measured results.

• Familiarity with task-level planning, dependency and gate management, and delivering on executive-visibility programs within budget.

• Strong knowledge of healthcare revenue cycle operations, including complex claims, denials, reimbursement, revenue recovery, or related workflows.

• Experience governing cross-functional portfolios within a matrixed organization.

• Proven ability to partner with Technology, Product, Data, Information Security, Finance, and Operations leaders.

• Financial and analytical expertise, including business case development, investment prioritization, KPI design, benefits realization, and executive-level reporting.

• Experience in directing outsourced or global delivery partnerships is preferred.

• Timely and consistent attendance.

• Equivalent combinations of education and experience will be considered.

• Ability to perform essential duties satisfactorily, with reasonable accommodations available.

• An enterprise mindset that balances growth, client, operational, financial, risk, and technology considerations.

• Demonstrated executive presence and strong communication skills.

• Ability to lead through other leaders and cultivate high-performing teams.

• Capability to influence senior stakeholders, navigate competing priorities, and make timely decisions with incomplete information.

• Strong understanding of change leadership and technology adoption.

• Ability to navigate uncertainty in a dynamic, performance-driven environment.

🏝️ Benefits

• Equal Opportunity Employer dedicated to fostering a discrimination- and harassment-free workplace.

• Support for professional growth and development.

• Access to tools, resources, and support for career advancement.

• Family-oriented and flexible work culture.

• Work-life balance support.

• Recognized as a Top Workplace employer.