Vice President, Practice Lead – Automotive/Auto Finance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Propel organic growth for a range of Automotive and Auto Finance clients.

• Spot opportunities for expansion, cross-selling, and operational enhancements.

• Formulate strategic account plans and long-term growth approaches.

• Cultivate and enhance relationships with executive-level clients.

• Act as the internal and external subject matter expert (SME) for the Automotive / Auto Finance sector.

• Offer industry insights related to customer care, servicing, collections, lending support, repossession, total loss, and associated operational functions.

• Aid executive client discussions by providing strategic and operational expertise.

• Convert industry trends into practical client solutions.

• Collaborate with sales, operations, and delivery teams during new business initiatives and solution creation.

• Assist with onboarding, client growth, and the design of strategic solutions.

• Contribute to the development of value propositions and go-to-market strategies.

• Drive growth opportunities through consultative engagement with clients.

• Work closely with Operations, Sales, Delivery, Recruitment, and Executive Leadership teams.

• Balance commercial growth aims with operational realities and scalability.

• Influence stakeholders across a matrixed organization.

• Function effectively in a fast-paced, high-accountability environment.

⛳️ Requirements

• Over 5 years of experience as a subject matter expert (SME) in the Automotive and/or Auto Finance or Utility sectors.

• Robust background in account management, client services, strategic partnerships, or leadership in commercial growth.

• Experience managing enterprise-level client relationships.

• BPO experience is advantageous.

• Preferred Experience:

• Experience in both client-side and BPO/provider environments is strongly preferred.

• Comprehensive understanding of customer operations, servicing models, and operational scalability.

• Experience in supporting complex enterprise accounts and multi-stakeholder environments.

• Professional Skills:

• Driven by commercial objectives with a focus on growth.

• Possess executive presence with excellent communication and influencing abilities.

• Capable of proactively identifying strategic growth opportunities.

• Strong operational and financial insight.

• Leadership style that is collaborative and solutions-focused.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision).

• Retirement Plan (401k, IRA).

• Life Insurance (Basic, Voluntary & AD&D).

• Paid Time Off (Vacation, Sick & Public Holidays).

• Family Leave (Maternity, Paternity).

• Short Term & Long Term Disability.