Vice President, Operations

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Spearhead the operational vision, roadmap, and priorities for AMER, ensuring alignment with global operations and regional business objectives.

• Convert organizational strategy into actionable operational plans, frameworks, and performance metrics.

• Provide guidance to regional leadership regarding operational readiness, scaling requirements, and capability enhancement.

• Design and execute standardized processes across creative, marketing, media, and technology workflows.

• Develop governance models that promote best practices in operations, compliance, and consistency across regions.

• Drive continuous improvement initiatives and implement new methods, tools, or automation solutions.

• Create models that effectively balance workload between the US and LATAM while optimizing specialized and nearshore resources.

• Track team performance, delivery patterns, and trends in operational KPIs.

• Collaborate with client leadership to identify account needs, delivery requirements, and operational deficiencies.

• Enhance end-to-end delivery workflows in partnership with leaders from Creative, Media, Technology, and Production.

• Work alongside Finance and HR to manage staffing, utilization, profitability, talent planning, and training initiatives.

• Expand operational practices throughout US and LATAM locations.

• Promote a culture of operational excellence, accountability, transparency, and continuous learning.

• Assist with office management, risk mitigation, business continuity, and compliance processes across the region.

⛳️ Requirements

• Over 12 years of experience in operations within creative, digital, marketing, or technology-driven agencies.

• Demonstrated success in optimizing processes and platforms across diverse creative, media, technology, and production teams.

• Proven experience leading operations in multi-market settings, preferably across North and Latin America.

• Strong familiarity with project management systems, AI-driven workflows, and operational platforms.

• Proven capability to lead change, foster adoption, and increase efficiency on a large scale.

• Exceptional communication, leadership, collaboration, and influencing abilities.

• Submission of Form I-9 information is required for E-Verify confirmation of work authorization in the U.S.

🏝️ Benefits

• Healthcare, Dental, and Vision coverage.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Paid Company Holidays.

• Parental Leave.