Vice President of Partner Success – Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for enhancing service delivery, fostering partner relationships, maintaining operational discipline, and improving business performance across SMI’s existing and upcoming SDU operations.

• Act as a daily leadership representative of the SVPs for designated SDUs, managing client meetings, follow-up tasks, and partner communications.

• Monitor partner commitments and ensure internal stakeholders are prompted until actions are fulfilled.

• Oversee service levels, operational metrics, client deliverables, incidents, complaints, and emerging trends across SDUs.

• Assist in the review of revenue, labor, expenses, contribution margin, staffing models, overtime, vacancies, and financial discrepancies by SDU.

• Collaborate with Finance and the SVPs on forecasting, budgeting, labor planning, and reviewing business cases for staffing or operational modifications.

• Aid in contract renewals, procurement initiatives, expansion prospects, and partner development efforts as directed by the SVPs.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Extensive experience in operations, client delivery, project management, or a similar leadership position.

• Experience in a multi-client or contract-based service setting.

• Familiarity with service levels, operational metrics, staffing models, budgeting, forecasting, and financial performance reporting.

• Excellent written and verbal communication skills.

• Willingness to travel as necessary and represent SMI in client-facing situations.

• Proficient in Microsoft Windows and the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.

🏝️ Benefits

• Ideal environment for career advancement and success.

• Competitive salary and benefits package.

• Family-oriented culture.