Customer Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary liaison for a portfolio of clients utilizing HubSpot.

• Build and sustain robust, long-term relationships with clients.

• Comprehend client business goals and customize HubSpot solutions to fulfill those requirements.

• Assist clients during the onboarding process and guarantee the successful implementation of HubSpot tools.

• Offer continuous support and training on HubSpot’s features and best practices.

• Recognize opportunities for clients to enhance their usage of HubSpot and stimulate business growth.

• Track client usage and success metrics, proactively resolving any concerns.

• Spot upsell and cross-sell opportunities to boost client spending and satisfaction.

• Maintain regular communication with clients to assess progress, collect feedback, and inform them about new features.

• Prepare and deliver reports on client performance and the ROI generated from HubSpot.

• Collaborate with internal teams to address client issues and provide outstanding service.

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related discipline.

• Demonstrated experience as a Customer Success Manager for international clients, ideally in the SaaS or digital marketing sectors.

• Comprehensive knowledge of HubSpot’s CRM, marketing, sales, and service tools.

• Strong grasp of digital marketing principles and practices.

• Exceptional communication, interpersonal, and negotiation abilities.

• Capacity to handle multiple clients and projects concurrently.

• Strong problem-solving capabilities and a proactive approach to client management.

• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are advantageous.

🏝️ Benefits

• Flexible work arrangements