Senior Technical Success Manager, Emerging Enterprise

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take ownership of customer deployment, adoption, and outcomes for a portfolio consisting of 25-35 accounts, from presales through to renewal.

• Lead the planning and implementation of deployments within your portfolio, including scoping, creating deployment plans, conducting kickoff meetings, aligning use cases, coordinating delivery (such as managing internal and partner teams), and reporting on projects.

• Identify and manage risks and issues across active deployments, proactively driving resolutions to prevent impacts on timelines or outcomes.

• Monitor the health of the portfolio through AI-augmented signals, engaging proactively to enhance adoption, facilitate renewals, and strengthen stakeholder engagement.

• Foster product adoption by conducting live working sessions, discovering new use cases to increase value over time, and showcasing new platform capabilities while providing insights on how they can support customer growth.

• Create and maintain success plans aligned with customer objectives, tracking milestones and risks from onboarding through to renewal.

• Build and present executive business reviews that link Amplitude usage to tangible business impacts, transforming adoption into a narrative for renewal and expansion.

• Collaborate with Account Executives on renewals and expansions, crafting the value narrative, coaching champions, and identifying growth opportunities within your portfolio.

• Act as the internal voice of the customer, conveying product feedback, market demands, and customer priorities to influence how Amplitude develops and delivers its offerings.

• Continuously enhance operational methods: develop repeatable playbooks, share best practices across the team, and discover innovative ways to scale customer outcomes.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Technical Account Management, or a comparable customer-facing role in B2B SaaS.

• At least 2 years of experience specifically leading enterprise software deployments, with a focus on change management and foundational data governance as core priorities.

• More than 2 years managing a portfolio of 20 or more mid-market or emerging enterprise accounts.

• Experience in co-owning renewals and contributing to the expansion pipeline alongside a sales counterpart.

• Background in training or enabling non-technical teams to achieve data proficiency.

• Outstanding communication skills to effectively influence individuals ranging from data engineers to C-level executives.

• Advanced project management skills and the capability to excel in an independent and fast-paced environment.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage, with 100% employer-paid premiums for employee Medical, Dental, and Vision on select plans.

• Flexible time off, paid holidays, and additional perks.

• Fidelity 401(K) plan.

• Generous stipends for personal priorities, including wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annually), and more.

• Outstanding parental benefits including 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, and Back-up Child Care support.

• Mental health and wellness benefits, including complimentary employee access to Modern Health coaching & therapy sessions and high-quality physician office experience via One Medical membership (available in select U.S. locations only).

• Employee Stock Purchase Program (ESPP).