CSM, Brazil/LATAM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the onboarding process and facilitate kickoff meetings to develop success plans that align with customer objectives.

• Provide product training with an emphasis on AI functionalities.

• Act as the main point of contact for a portfolio of clients throughout Brazil and LATAM.

• Perform regular business reviews and success planning discussions.

• Monitor usage, engagement, and satisfaction metrics.

• Work in conjunction with Support and Product teams to address issues and communicate customer feedback internally.

• Keep track of contract timelines and lead renewal discussions for assigned accounts.

• Maintain CRM and customer success tools with updated account information, interactions, and status.

⛳️ Requirements

• Minimum of 3 years of experience in legal technology, law firm environments, or legal services (associate level experience is acceptable).

• Proficiency in Portuguese, Spanish, and English (required - as you will be engaging with clients across LATAM and working with international teams).

• Strong interest in and aptitude for AI - capable of understanding, explaining, and training clients on AI-driven legal research tools.

• A strong problem-solving attitude and customer-focused mindset.

• Ability to comprehend legal workflows and research needs (experience in international arbitration or investment law is advantageous).

• Familiarity with CRM systems, data tracking, and reporting processes.

🏝️ Benefits

• Full remote work capability along with excellent communication skills.