Vice President of Operations

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Strategically plan, direct, coordinate, and oversee activities within MultiPro.

• Ensure the creation and execution of efficient operations and cost-effective systems.

• Deliver a compelling value proposition to clients.

• Collaborate with senior leadership to establish business goals and initiatives.

• Engage with Regional Directors to communicate company needs.

• Analyze operational data to assess organizational success.

• Influence, execute, and convey MultiPro’s strategic direction.

• Partner with the President on change management initiatives and guide successful adoption.

• Monitor market conditions, competitive properties, and various market forces.

• Work alongside executive leadership on company objectives, operational projects, and systems.

• Foster a culture of operational excellence, safety, consistency, accountability, and continuous improvement.

• Create performance metrics and systems to enhance and track results.

• Formulate regional strategies to boost sales revenue and ensure organizational alignment.

• Recruit and develop outstanding associates.

• Oversee budgets and resource allocation.

• Collaborate with marketing on strategies for sales and customer retention.

• Improve client experience to support long-term retention and satisfaction.

• Aid diligence efforts by identifying risks and opportunities while steering acquisition integration.

• Establish and enforce organizational policies, practices, standards, and safety measures.

• Manage vendor relationships, performance, agreements, and negotiations.

• Identify and implement processes, technologies, and systems to enhance operational effectiveness.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 10 years of leadership experience overseeing multi-site operations and geographically distributed teams.

• Proven experience leading large operational organizations, ideally in service-based and contractor-driven settings.

• Strong grasp of financial performance metrics, budgeting, and operational planning.

• Background in leading sales teams and managing customer experience initiatives.

• Capability to transform business initiatives from concept to execution while aligning teams and resources.

• Exceptional communication skills to articulate complex ideas clearly and influence stakeholders throughout the organization.

• Creative and analytical thinker able to spot opportunities, resolve complex challenges, and drive change.

• Robust organizational and project management skills with the capacity to manage multiple priorities.

• Bachelor’s Degree is preferred.

• MBA is strongly preferred.

• Experience in a private equity-backed company is preferred.

🏝️ Benefits

• Total annual variable compensation at target is designed to be approximately 25% of base salary.

• Medical, dental, and vision coverage for you and your family.

• Health Savings Account (HSA) with employer contributions.

• Flexible Spending Accounts available.

• 401k plan with company matching.

• Life and disability insurance coverage.

• Accidental Death & Dismemberment (AD&D) insurance.

• Coverage for business travel.

• No preset accruals—manage your time and balance work-life as you see fit.

• 10 company-paid holidays each year.

• Tuition reimbursement up to $5,250 annually.

• Access to our online education center.

• Referral bonuses available.

• Pet insurance options.

• Associate assistance programs in place.

• Various discount programs offered.

• Rewards and recognition for outstanding contributions.

• Complimentary access to Torch Fitness virtual programs.

• Opportunities for promotion from within the organization.