Vice President, FSP Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Formulate and implement the strategic vision for Cytel’s FSP operations based in India.

• Collaborate with global executive leadership to promote business growth, operational scalability, and client success.

• Lead initiatives aimed at enhancing delivery quality, operational efficiency, employee engagement, and profitability.

• Act as a key member of the global FSP leadership team.

• Oversee large, multi-functional FSP teams that support global pharmaceutical and biotechnology clients.

• Ensure consistent service delivery across statistical programming, biostatistics, data management, clinical data science, and related functions.

• Establish and track operational KPIs, utilization metrics, productivity measures, and quality standards.

• Propel continuous improvement and process optimization initiatives.

• Serve as an executive sponsor for strategic client partnerships.

• Cultivate trusted relationships with senior stakeholders in sponsor organizations.

• Assist in business reviews, governance meetings, escalation management, and opportunities for account growth.

• Guarantee exceptional client satisfaction and long-term retention.

• Build, develop, and maintain a high-performing leadership team across India.

• Create succession plans and leadership development programs to enhance organizational capability.

• Promote a culture of accountability, collaboration, innovation, and client-centricity.

• Advocate for diversity, inclusion, and employee engagement initiatives.

• Manage operational financial performance, including revenue delivery, margin management, forecasting, and resource planning.

• Collaborate with Business Development and Account Management teams to support new opportunities and strategic bids.

• Ensure effective workforce planning that aligns with current and future client demand.

⛳️ Requirements

• Bachelor’s degree in Life Sciences, Statistics, Mathematics, Business, or a related field.

• Over 15 years of experience in CRO, pharmaceutical, biotechnology, or clinical research settings.

• Extensive leadership experience managing large global delivery organizations.

• Profound understanding of FSP, outsourced clinical development, and resource management models.

• Proven track record of leading teams of 200+ professionals across various functions and geographies.

• Strong financial acumen, including P&L ownership and operational budgeting.

• Demonstrated success in building senior-level client relationships.

• Experience leading India-based global capability centers or offshore delivery organizations.

• Background in supporting top-tier pharmaceutical and biotechnology organizations.

• Outstanding communication, influencing, and stakeholder management skills.

🏝️ Benefits

• Collaborative culture

• Meaningful work

• Opportunity to influence the future of clinical development

• Opportunity to lead a talented global team

• Opportunity to make a significant impact in a growing and evolving organization