Vice President – Enterprise Technology Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of and enhance TRR's technical operations strategy across essential networking, endpoint/device management, and infrastructure that supports corporate, retail, and authentication center locations.

• Spearhead enterprise AI enablement throughout the organization, fostering the adoption and governance of enterprise AI platforms like Google Gemini Enterprise.

• Oversee enterprise application support and develop the roadmap for systems such as NetSuite, Workday, Salesforce, Google Workspace, Okta, and others.

• Establish and refine enterprise incident and problem management practices, which include real-time response, escalation, root-cause analysis, and preventative measures.

• Ensure dependable, secure, and scalable infrastructure and connectivity for retail outlets and authentication centers.

• Collaborate with Product & Technology leadership to synchronize technical operations with enterprise architecture and AI platform strategies.

• Define and manage SLAs, operational metrics, and vendor relationships across managed services, telecom, and SaaS providers.

• Attract, recruit, develop, and retain a high-performing technical operations team.

• Promote automation and self-service within IT operations to minimize manual tasks.

• Act as an escalation point and trusted advisor to executive stakeholders regarding technology operations, risk, and resilience.

⛳️ Requirements

• Over 10 years of progressive leadership in technical operations, including experience managing enterprise IT/infrastructure at scale in a multi-site setting.

• Proven success in leading enterprise AI enablement projects, implementing and promoting the adoption of enterprise AI platforms such as Google Gemini Enterprise, Microsoft Copilot, or similar technologies.

• Extensive hands-on expertise in core networking, endpoint/device management (MDM), and infrastructure that supports distributed retail or field locations.

• Strong history of managing enterprise applications like NetSuite, Workday, Salesforce, Google Workspace, Okta, or similar systems.

• Demonstrated capability in establishing and operating mature incident and problem management functions, including postmortem analysis and continuous improvement processes.

• A people-first leadership approach with a proven track record of attracting, developing, and empowering top talent.

• Experience in cross-functional collaboration with leaders in Security, Product & Technology, Finance, and Retail Operations.

• Comfort in operating within a fast-paced, dynamic environment, balancing hands-on execution with strategic planning.

• Exceptional communication skills, with experience in presenting to and influencing executive stakeholders.

• A Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

• Willingness to travel up to 10%.

• Preferred: Experience with enterprise AI adoption and agentic workflows.

• Preferred: Background in e-commerce or marketplace technology.

• Preferred: Experience in managing vendor partnerships and budgets.

🏝️ Benefits

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Depending on the role, employees may also be eligible for a bonus program, incentive pay, and benefits