Vice President, Enterprise Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement a comprehensive enterprise account management strategy aimed at driving revenue retention, expansion, renewals, upselling, and cross-selling within Keeper’s enterprise customer base.

• Build, lead, and expand a high-performing enterprise account management team, fostering continuous improvement, employee engagement, and both individual and team success.

• Guide, train, and motivate account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth initiatives.

• Establish and uphold scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability throughout the team.

• Drive predictable revenue retention through an efficient and scalable customer renewal engine.

• Generate additional bookings within existing enterprise accounts via subscription growth, product upselling, cross-selling, and broader adoption of Keeper’s offerings.

• Develop and sustain executive-level relationships with key decision-makers and influencers in enterprise accounts to understand their business priorities, security requirements, and growth opportunities.

• Collaborate with Sales and Customer Success to formulate account strategies that enhance product adoption, increase product penetration, and broaden Keeper’s presence within existing customer portfolios.

• Work alongside Keeper’s channel team to support partner-driven expansion, renewal, and customer growth initiatives within enterprise accounts.

• Directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth.

• Collaborate with Customer Success and Customer Support to ensure effective onboarding, customer health, adoption, and value realization across enterprise accounts.

• Own and refine the strategy, process, and execution that support enterprise renewals, contract optimization, and commercial expansion opportunities.

• Develop and maintain a robust pipeline of qualified expansion and renewal opportunities while exceeding target pipeline coverage ratios.

• Monitor, assess, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention.

• Analyze account data, market trends, customer feedback, and product usage insights to uncover opportunities for revenue growth, customer retention, and operational enhancements.

• Collaborate with Marketing to synchronize customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities.

• Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to strengthen customer relationships and identify new growth opportunities.

• Cultivate a high-energy, positive, accountable, and customer-centric sales culture that encourages the account management organization to excel.

• Willingness to travel for customer meetings, company events, industry conferences, and partner meetings at local, national, and international levels, and rent and/or operate a vehicle on behalf of the company.

⛳️ Requirements

• Over 7 years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a proven record of surpassing revenue retention and expansion targets.

• Experience in selling or expanding privileged access management, identity and access management, cybersecurity, or related enterprise technology solutions in the enterprise sector.

• Proven track record in developing and executing strategic account management plans and implementing enterprise renewal, expansion, and customer growth best practices at scale.

• People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent.

• Demonstrated success in leading teams responsible for enterprise renewals, upselling, cross-selling, account growth, and customer retention.

• Strong understanding of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices; experience with Salesforce is preferred.

• Ability to develop, present, and execute enterprise account strategies that enhance retention, product adoption, customer health, and revenue growth.

• Effective at managing complex multi-stakeholder customer processes, executive relationships, and cross-functional initiatives.

• Capable of building cross-functional relationships, influencing stakeholders, and collaborating at all organizational levels.

• Excellent verbal and written communication skills for a global audience.

• Strong business acumen, analytical abilities, and attention to detail.

• Ability to excel in a fast-paced, rapidly growing environment with tight deadlines and shifting priorities.

• Willingness to travel up to 50% of the time.

• Bachelor’s degree in business administration, marketing, operations, or a related field.

• Keeper is FedRAMP High authorized; therefore, all applicants must be U.S. Persons.

🏝️ Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships).

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.

• Voluntary Short/Long Term Disability Insurance.

• 401K (Roth/Traditional).

• A generous PTO plan that acknowledges your commitment and seniority (including paid Bereavement/Jury Duty, etc).