Vice President, Delivery

📋 Description

• Designing and implementing an enterprise delivery strategy that aligns with the company's objectives, while scaling delivery operations across all product offerings.

• Establishing and maintaining delivery frameworks, operational mechanisms, and governance standards to guarantee consistent and reliable delivery results.

• Collaborating with Product and Engineering leaders to outline delivery roadmaps, resource models, and capacity planning strategies.

• Identifying and pursuing opportunities to enhance delivery operations, boost efficiency, and advance processes.

• Laying the groundwork for a professional services organization to accommodate ongoing changes and customizations.

• Leading, mentoring, and developing leaders along with their respective teams.

• Fostering a culture of accountability, operational excellence, and continuous improvement within delivery functions.

• Offering thought leadership and direction on delivery best practices, talent development, and organizational structure.

• Promoting high-performance behaviors within the delivery organization.

• Overseeing the execution of delivery cycles for each product line, ensuring commitments regarding quality, timelines, and customer satisfaction are met or surpassed.

• Setting KPIs and dashboards to track delivery performance, foresee risks, and enable early mitigation.

• Managing and optimizing resource allocation, capacity management, utilization targets, and cross-functional workflow alignment.

• Acting as the executive point of contact for delivery performance throughout the organization.

⛳️ Requirements

• Over 12 years of experience in delivery, operations, consulting, program management, or related fields.

• More than 7 years of leadership experience managing Director-level leaders or equivalent senior managers.

• Proven success in leading large, matrixed delivery organizations that support multiple products or business lines.

• Comprehensive understanding of delivery methodologies and best-practice frameworks.

• Demonstrated capability to drive operational transformation, implement scalable processes, and enhance delivery maturity.

• Outstanding executive communication, influencing, and stakeholder management skills.

• Proven experience in building high-performing teams and developing future leaders.

• Familiarity with SaaS, technology, consulting, healthcare, or similarly complex delivery environments.

• Previous responsibility for P&L related delivery metrics, including revenue realization, utilization, and efficiency.

• Prior experience in authorization or utilization management operations, preferably within a healthcare or payer context.

• Background in collaborating across product management, engineering, customer success, or sales organizations.

• Lean, Six Sigma, PMP, Agile certifications, or similar qualifications.

🏝️ Benefits

• Health insurance.

• 401k match program.

• Unlimited PTO for salaried associates plus 9 paid holidays.

• Gym membership reimbursement of up to $250 per year.

• Education reimbursement.

• Paid Parental Leave for both mothers and fathers.

• Opportunities for community engagement.