Vice President, Commercial Services

This is a fully remote position, open to applicants in New York, +4 more states.

📋 Description

• Implement Red Hat's transformative vision to provide an outstanding customer experience for hybrid cloud, resulting in increased adoption of Red Hat technologies, including our Ecosystem.

• Work in close collaboration with all North America Commercial Sales leaders to align efforts and ensure optimal outcomes for our customers and partners.

• Develop and execute strategies to ensure that Services in North America Commercial are aligned with the Red Hat subscription footprint and growth.

• Propel Consulting, Training, and Technical Account Management initiatives across the geographical region.

• Enhance our emphasis on Customer-centric Value as we transition business models from prepaid annual to consumptive models that accommodate enterprise commitments, supported by world-class Red Hat Services offerings.

• Collaborate with the Americas Services Leader and other regional functional groups to maintain consistent strategy and execution.

• Define, manage, and optimize a proactive and cross-functionally aligned operating model, ensuring consistent customer value realization by design.

• Achieve success metrics and KPIs related to Services P&L responsibilities and NPS.

⛳️ Requirements

• Over 10 years in a leadership/management role, guiding high-performance services and delivery teams.

• Proven experience and determination to drive transformational change within a large enterprise organization.

• Customer service orientation, with the capability to manage multiple priority projects while ensuring high satisfaction for customers and partners in a fast-paced environment.

• Demonstrated ability to lead a distributed, multicultural organization in a global and geo matrix.

• A successful track record of collaborating with partners on large enterprise sales initiatives.

• A combined background in customer success, services, partner relations, and sales experience, preferably with a history in P&L management.

• Deep understanding of the financial and operational value drivers in both recurring and transactional revenue business models.

• Proven ability to collaborate with external partners and ecosystems, fostering win-win relationships that prioritize the customer's best interests while scaling the business at the market level.

• Empathy for customers and partners, alongside a strong passion for revenue generation and growth.

• An analytical and process-oriented mindset.

• Excellent communication skills, both verbal and written, along with exceptional presentation abilities.

• Bachelor's degree in a technology or analytical discipline; a graduate degree in management is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for high deductible medical plans.

• Retirement 401(k) plan with employer matching.

• Paid time off and holidays.

• Paid parental leave for all new parents.

• Leave benefits that include disability, paid family medical leave, and paid military leave.

• Additional perks such as an employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!