Vice President, Client Services

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the Client Services division, which includes Deployment, Training, and Customer Analytics.

• Revamp the operating model to consolidate tasks, enhance consistency, and facilitate scalability.

• Propel initiatives for streamlining, automation, and AI integration to minimize manual tasks while boosting speed, quality, and cost-effectiveness.

• Develop a more commercially viable Client Services framework, incorporating well-defined service offerings, compelling value propositions, and avenues for monetization over time.

• Establish clear priorities, structure, and accountability within the organization to ensure teams operate efficiently and consistently.

• Collaborate with Client Success, Product, Sales, Finance, and Operations to align the model with client requirements and business objectives.

• Cultivate and guide a robust team of leaders capable of executing the transformation and continuously enhancing performance.

• Spearhead the transformation of CCC's cloud-based insurance technology client services operating model.

⛳️ Requirements

• 15+ years of experience leading client-facing services, delivery, implementation, operations, or customer success within a complex B2B setting.

• 8+ years of experience managing leaders and large, multi-team organizations.

• Demonstrated success in leading similar transformations, including centralization, redesigning operating models, and executing at scale.

• Strong operational skills with the ability to simplify complex processes, enhance execution, and foster consistency across teams.

• Proficient in leveraging data, AI, and automation to enhance speed, quality, and scalability.

• Commercially astute, with the capability to link service delivery to growth, value creation, and monetization strategies.

• Strong cross-functional leadership skills to influence senior executives and advance enterprise priorities.

• Video interview is mandatory.

• Candidates are not allowed to use generative AI or automated assistance during interviews unless explicitly permitted by the interview team for a specific task.

🏝️ Benefits

• Eligible for long-term incentives.

• Eligible for bonuses and/or commissions.

• 401K matching available.

• Paid time off provided.

• Annual Incentive Plan Performance Bonus offered.

• Comprehensive health insurance included.

• Adoption Assistance available.

• Tuition Reimbursement offered.

• Wellness Programs in place.

• Options for Stock Purchase Plan.

• Access to Employee Resource Groups.