National Accounts, Client Services Operations Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee both inbound and outbound customer inquiries

• Create and execute policies and procedures governing the flow of information for designated clients

• Set and implement performance and service benchmarks

• Ensure productivity aligns with or surpasses service and quality expectations

• Build and maintain relationships within the industry

• Offer coaching and mentorship to Client Service Administrators

• Facilitate communication regarding assigned accounts with field teams and subcontractors

• Manage the communication of requested process enhancements from assigned customers

• Elevate customer concerns to the appropriate internal departments

• Address and resolve customer pain points

• Actively identify and rectify failures or potential issues before they are noticed by customers

• Develop expertise in assigned industry verticals

• Collaborate with internal departments, service branches, technical managers, and operations managers to address complex administrative and service challenges, ensuring customer satisfaction

⛳️ Requirements

• High school diploma or equivalent is mandatory

• A college degree is preferred; equivalent work experience will be considered

• 3–5 years of experience in client management

• Background in sales and billing is advantageous

• Experience in project management, peer leadership, customer service, and conflict resolution

• Excellent written and verbal communication abilities

• Strong organizational and project management skills

• Capability to multitask effectively

• Detail-oriented approach

• Willingness to learn new software programs related to business units as required

• Demonstrated sense of urgency in addressing client and partner issues

• Strategic and innovative thinking capabilities

• Availability to work 40+ hours per week and weekends as necessary

• Compliance with drug-free workplace policies is required

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees

• Opportunities for professional and personal growth

• Various pathways to advance your career

• Access to training and development programs

• Tuition reimbursement available for full-time staff

• Comprehensive medical, dental, vision, disability, and life insurance

• 401(k) retirement plan with company-matching contributions

• Paid vacation and sick days

• Company-paid holidays and floating holidays

• A company culture focused on health, safety, and flexibility

• Performance incentives available for many positions

• Opportunities for promotion from within