Executive Director of Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and enhance the Client Services team by providing mentorship, coaching, and performance management to Account Directors, Account Managers, and other client-facing team members.

• Take ownership of the delivery and performance of a portfolio comprising pharmaceutical and biotechnology accounts.

• Ensure the provision of high-quality service, fostering long-term client retention and promoting sustainable growth.

• Manage the revenue performance of the portfolio, including forecasting and profitability.

• Identify opportunities for organic growth and enhance client engagement.

• Build and sustain relationships with senior client stakeholders, acting as a strategic advisor and trusted partner.

• Develop client engagement and communication strategies.

• Align scientific objectives with commercial and business goals.

• Collaborate with scientific, creative, and operational teams to implement programs effectively and efficiently.

• Oversee the planning and execution of publication programs, including manuscripts, abstracts, and posters.

• Provide strategic oversight for advisory board programs from design and planning to execution and post-meeting deliverables.

• Support scientific exchange initiatives, which include congress activities, MSL support programs, KOL engagement, and medical education initiatives.

• Ensure that projects adhere to industry regulations and client specifications.

• Identify and mitigate potential compliance risks.

• Contribute to agency-wide leadership initiatives, process improvements, and business planning activities.

⛳️ Requirements

• 12-15+ years of experience in client services within a medical communications agency or closely related healthcare, pharmaceutical, or biotechnology sector.

• Proven track record in managing senior stakeholders and high-value pharmaceutical or biotechnology accounts.

• Demonstrated leadership experience, encompassing team management, coaching, and succession planning.

• Strong commercial insight, including experience in managing revenue targets, profitability, and account growth.

• In-depth knowledge of scientific communications, covering publication planning, advisory boards, and scientific exchange programs.

• Strategic mindset capable of developing communication and account strategies, rather than solely executing programs.

• Solid understanding of pharmaceutical compliance requirements and regulatory frameworks.

• Excellent interpersonal, leadership, presentation, and consultative skills.

• Ability to excel in a fast-paced agency environment while managing multiple priorities simultaneously.

• Strong comprehension of ABPI and EFPIA codes for UK and European programs, as well as FDA promotional regulations for US-facing work.

🏝️ Benefits

• Fully remote working arrangement.

• 20 days of paid annual leave (pro-rated for new starters), with additional entitlement considered for more senior positions.

• Company-paid life insurance.

• Company-paid short-term and long-term disability coverage.

• Medical insurance, with employees contributing 15% of monthly premiums via pre-tax payroll deductions.

• Health Savings Account (HSA), with company contributions toward eligible deductibles.

• Dental and vision insurance, with employees contributing 15% of monthly premiums through pre-tax payroll deductions.

• 401(k) retirement plan, including Safe Harbor employer matching after the applicable eligibility period.

• Discretionary annual bonus.

• Earn up to $2,500.00 through the SCIRIS Group Employee Referral Scheme when referring a candidate who is successfully hired into a permanent role.

• An extra day of PTO for each year of service after your 3rd anniversary (up to 5 additional days), along with monetary awards at the 5, 10, and 15 year milestones.

• Opportunities for professional growth and development.

• Collaborative team environment.