Client Services and Fulfillment Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Process customer orders and minimize rebookings due to operational mistakes.

• Establish system information related to customers and workflows for order processing.

• Manage GE Vernova PERS logistics and documentation for fulfilling both domestic and international orders from Order to Revenue.

• Deliver hosted software solutions, including tenant provisioning and licensing for On-Prem customers.

• Collaborate with teams in Commercial Operations, Sales, Customer Success Management, Renewals, Product Management, and Services.

• Liaise with Billing/Invoicing, Accounts Receivable/Collections, and Disputes teams.

• Execute operational quote approvals.

• Address IT challenges in SFDC and Fusion.

• Provide support and guidance on LE-related tasks.

• Oversee and advise on rebooking, Return Merchandise Authorizations (RMA), and cancellations.

• Update and train on the knowledge base and Standard Operating Procedures (SOPs).

• Handle order booking and validate purchase orders.

• Develop workflows for order entry and billing.

• Manage vendor documentation, Know Your Customer (KYC), and credit applications.

• Fulfill and distribute licenses.

• Activate, enable, and remove tenants.

• Provide software upgrades.

• Launch order kick-offs in Fusion and manually release any paused tasks.

• Ensure adherence to export regulations, export licenses, country-specific mandates, and third-party inspections.

• Confirm that fulfilled orders are properly invoiced and billed to customers.

• Manage customer cases.

• Maintain accurate, timely, and comprehensive records while contributing to record-keeping enhancements.

• Communicate order and shipment status to both internal and external clients.

• Support various activities, including those related to Mexico and Hungary.

⛳️ Requirements

• At least 2 years of experience in a similar role within sales support, customer service, renewals, client services, billing/invoicing, accounts receivable/collections, or dispute resolution.

• Excellent organizational skills with the capacity to handle multiple tasks simultaneously.

• A sense of urgency and the ability to prioritize effectively.

• Strong attention to detail.

• A creative, innovative, and inquisitive nature with a problem-solving orientation.

• A sales and service mindset with a customer-centric approach.

• A results-driven attitude and the ability to navigate challenges.

• Proficiency in working within cross-functional teams and managing a global regional matrix structure.

• Customer-oriented, possessing commercial skills and professionalism for engaging with internal and external stakeholders.

• Exceptional written and verbal communication abilities.

• Strong interpersonal and problem-solving skills suitable for coordination roles.

• A self-motivated individual eager to contribute to a startup division within commercial operations.

• Capable of working independently with a proactive attitude.

• Flexible, self-driven, and enthusiastic.

• Familiarity with Salesforce or comparable CRMs like Fusion and Microsoft Excel.

🏝️ Benefits

• Relocation Assistance Provided: Yes

• Fully remote work arrangement