Vice President, Client Enrollments

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Spearhead the transition from phone-based to a digital-first, hybrid client enrollment process.

• Oversee the integrated digital self-enrollment and agent-assisted sales funnel.

• Lead a geographically diverse and remote team comprising directors, managers, and numerous enrollment specialists.

• Take responsibility for conversion yield, unit economics, contact strategy, regulatory compliance, and enrollment goals.

• Develop the roadmap for enrollment transformation, detailing milestones for digital enrollment share, conversion rates, and cost per enrollment.

• Collaborate with Product, Design, and Engineering to enhance the digital enrollment experience.

• Determine points for human and AI intervention, as well as advisor handoffs.

• Revamp sales operating models, team structures, lead ownership, compensation schemes, incentives, and work routing.

• Create plans for staffing and capacity management.

• Streamline multichannel contact strategies across branded calling, verified caller ID, SMS, email, chat, and appointment scheduling.

• Supervise lead engagement, dialing strategies, blended teams, inbound calls, and warm transfers.

• Implement AI throughout the sales lifecycle to enhance consumer experiences and advisor performance.

• Set KPIs such as connect rate, connect-to-close ratios, cost per enrollment, CAC, and LTV.

• Conduct controlled tests and holdouts to evaluate the effectiveness of strategies.

• Collaborate with Lending to assess lead-value scoring, consumer profiles, and cross-product pathing.

• Reskill frontline teams, retain talent, and foster leadership depth.

• Promote Achieve’s core values of Care, Get Better, Act with Integrity, and Collaborate.

• Ensure compliance with TSR, TCPA, FTC guidelines, state debt relief laws, UDAAP, digital disclosures, e-signature, SMS consent, and AI-assisted conversations.

⛳️ Requirements

• A bachelor's degree is mandatory; an MBA is advantageous.

• 12+ years of progressive experience in sales, enrollment, or customer acquisition leadership.

• At least 5 years in a Senior Director or VP role managing over 100 FTEs.

• Familiarity with fintech, consumer lending, mortgage, insurance, debt relief, or similar high-volume consumer sectors.

• Experience leading a sales or enrollment organization through a transition from phone-led to digital or hybrid enrollment at scale.

• Proven history of growing digital and advisor-assisted channels concurrently.

• Extensive experience with voice, SMS, email, chat, and AI voice in high-volume contexts.

• Understanding of caller-ID reputation, branded calling, carrier spam labeling, consent management, and dialer strategies.

• Proficiency in collaborating with product and engineering teams on conversion funnels, A/B testing, and milestone analytics.

• Hands-on experience with AI agent assistance, conversational AI, automated disposition, or AI-driven quality assurance.

• Experience with telephony platforms like Five9, Genesys, or Twilio.

• Familiarity with CRM systems such as Salesforce.

• Knowledge of preview, power, and AI dialers, as well as messaging platforms.

• Strong command of unit economics, CAC, LTV, lead scoring, routing, capacity planning, and incentive design.

• Comfortable with experimental design and holdout testing.

• In-depth knowledge of the Telemarketing Sales Rule, TCPA, UDAAP, and call center governance.

• Demonstrated ability in change leadership, C-suite strategy presentations, and empathy towards consumers experiencing financial difficulties.

• Must be eligible to work in selected U.S. locations; H1-B Visa transfers or sponsorship and STEM-OPT Visa cannot be provided.

🏝️ Benefits

• Opportunities for hybrid and remote work.

• 401(k) plan with employer matching.

• Medical, dental, and vision coverage with HSA and FSA options.

• Competitive vacation and sick leave policies.

• Dedicated volunteer days.

• Wellness support available through Employee Assistance Program, Talkspace, and fitness discounts.

• Up to $5,250 reimbursement for eligible educational expenses.

• Discounts on pet care services.

• Financial assistance during difficult times through the Achieve Care Fund.

• Six employee resource groups and a strong commitment to diversity and inclusion.

• Bonus opportunities.

• Comprehensive benefits package.