Vice President, Client Enablement, Digital Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the strategy for AI-driven client enablement, training, and digital success, ensuring alignment with corporate growth objectives.

• Define, price, package, and continuously enhance a complex portfolio of service offerings that expedite onboarding, maximize product usage, and enhance long-term client value.

• Motivate, transform, and lead a large, high-performing team encompassing Customer Education, Training Services, and Client Enablement.

• Act as a visionary leader at the cutting edge of technology to promote a collaborative culture, establish high operating standards, implement executive coaching, and cultivate strong talent pipelines and succession plans across an organization of over 200 individuals.

• Propel the digital transformation of the client experience by designing automated, data-driven, and personalized in-application learning paths.

• Utilize advanced analytics to identify high-friction client "moments that matter," proactively reducing churn and enhancing self-service scalability.

• Establish the benchmark for global virtual and on-site training delivery models.

• Guide the design principles for all knowledge and content development, ensuring that contemporary adult learning theories are effectively integrated into the curriculum to achieve measurable educational outcomes.

• Supervise the governance, optimization, and expansion of the enterprise Learning Management System (LMS) and centralized digital knowledge bases.

• Employ robust behavioral analytics to assess content effectiveness, inform technical enhancements, and optimize asset utilization.

• Build strong partnerships with Marketing, Product, Sales, and Customer Success to ensure that enablement strategies effectively drive the go-to-market engine.

• Systematically convert client feedback and training challenges into strategic product requirements to directly shape the engineering roadmap.

⛳️ Requirements

• Bachelor's Degree Required; MBA or Advanced Degree Preferred.

• Over 15 years of progressive experience in enterprise client enablement, training delivery, or professional services within rapidly growing SaaS environments.

• At least 7 years in an executive or senior leadership role (VP, Senior Director) managing multi-level teams.

• Expertise in contemporary adult learning principles and digital instructional design frameworks.

• Proven track record as a dynamic, inspirational leader with extensive experience in coaching managers of managers.

• Demonstrated success in leading comprehensive digital transformations and implementing scalable LMS/DAP ecosystems.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, including a company Health Savings Account contribution.

• 401(k): ModMed offers a matching contribution of 50% of your deferred contribution on up to 6% of your compensation.

• Generous Paid Time Off and Paid Parental Leave programs.

• Company-paid Life and Disability benefits.

• Flexible Spending Account and Employee Assistance Programs.

• Company-sponsored Business Resource & Special Interest Groups that foster engaged and supportive communities within ModMed.

• Opportunities for professional development, including tuition reimbursement programs and unlimited access to LinkedIn Learning.

• Global presence and opportunities for in-person collaboration; dog-friendly headquarters (US).

• Hybrid office-based roles with remote availability for certain positions.

• Weekly catered breakfast and lunch.

• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.