Vice President, Business Systems – Transformation

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform an in-depth evaluation of the existing business systems landscape, which includes CRM, Customer Success, Contact Center, Billing, ERP, and associated platforms.

• Define and outline the processes that will be integrated with the tools.

• Create a business systems roadmap that aligns with the company's growth objectives.

• Discover opportunities to streamline workflows, decrease technical debt, enhance automation, and remove manual processes.

• Develop a scalable architecture that supports the entire customer journey.

• Assess and improve the complete quote-to-cash process, which encompasses:

• Lead management

• Opportunity management

• Quoting and contracting

• Customer onboarding

• Customer Support

• Billing and collections

• Renewals and expansion

• Identify process inefficiencies and suggest enhancements to boost efficiency and revenue generation.

• Provide strategic guidance on key business platforms, including:

• Salesforce

• Gainsight

• Contact Center / CCaaS platforms

• Billing and subscription management systems

• Customer support platforms

• Data and reporting systems

• Ensure seamless integration of platforms and alignment with business requirements.

• Collaborate closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams.

• Promote alignment between business goals and technology investments.

• Act as a trusted advisor to leadership on business process and systems strategy.

• Establish governance practices for business systems investments and prioritization.

• Define key performance indicators and success metrics.

• Lead transformation initiatives from the assessment phase to implementation.

• Develop internal capabilities and organizational structures necessary to facilitate future growth.

⛳️ Requirements

• Over 12 years of experience in leading business systems, enterprise applications, or digital transformation projects.

• Proficient in designing and optimizing quote-to-cash processes within a SaaS or technology setting.

• Extensive knowledge of platforms such as Salesforce, Gainsight, CCaaS/contact center solutions, billing systems, and customer support technologies.

• Proven track record of successfully leading large-scale cross-functional transformation initiatives.

• Strong executive presence, capable of influencing senior leaders and driving organizational change.

• Experience in developing business cases and technology roadmaps.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment and work-life balance.

• Access to cutting-edge tools and technologies.