Vice President, Account Management

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Develop and expand the Account Management function.

• Create and execute Simplistic's Account Management operational framework.

• Establish scalable processes, playbooks, reporting mechanisms, and tools.

• Design frameworks for account health and performance metrics.

• Continuously enhance systems that facilitate long-term client success and revenue growth.

• Recruit, mentor, and retain a high-performing team of Account Directors.

• Set clear performance expectations and provide opportunities for professional development.

• Offer ongoing coaching in account planning and client leadership.

• Propel revenue growth within existing accounts.

• Oversee account expansion and growth objectives.

• Identify prospects for both horizontal and linear development.

• Collaborate closely with Business Development and Sales teams.

• Lead strategic and quarterly business reviews for key clients.

• Cultivate and sustain relationships with executive stakeholders.

• Serve as a trusted advisor and bridge Account Management with Delivery.

⛳️ Requirements

• Over 10 years of experience in Account Management, Client Services, Business Development, Consulting, Agency Services, or similar client-facing commercial roles.

• Proven track record in leading and developing Account Management, Client Success, or Client Services teams.

• Demonstrated success in managing enterprise-level client relationships and driving revenue growth through account expansion.

• Strong grasp of account planning, client retention, cross-sell strategies, and executive relationship management.

• Experience in creating processes, systems, and operational frameworks that facilitate scalable growth.

• Ability to navigate complex client environments and influence a diverse range of stakeholders.

• Background in eCommerce, digital consulting, digital transformation, or agency settings utilizing the Shopify/Shopify Plus ecosystem.

• Experience supporting private equity-backed, high-growth, or rapidly scaling organizations.

• Familiarity with commercial forecasting, account profitability analysis, and strategic planning.

🏝️ Benefits

• Best-in-class service and thoughtful partnerships.

• Equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

• Transparency in compensation.