Veterinary Support Specialist I

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Accountable for responding to incoming technical and clinical application inquiries via calls and emails related to anesthesia and monitoring equipment from both internal and external sources.

• Offer essential technical and clinical support to internal teams for the development of new products.

• Collaborate directly with manufacturers and customers to manage service repairs, recommend preventative maintenance, and handle replacement items.

• Partner with sales agents to support sales recommendations, perform competitive product analyses, and assist in educating clients on product usage.

• Provide assistance to Service Technicians with parts identification and troubleshooting as required.

• Conduct Monitor or Anesthesia Machine in-service and/or demonstration training for customers as necessary.

• Help resolve installation queries or challenges as they arise.

• Support requested training or Continuing Education (CE) events when needed.

• Offer tools and training to new Service Technicians on monitoring and anesthesia as required.

• Participate in Regional or National Sales meetings upon request.

• Assign Work Order (RMA) numbers for customer repairs at Patterson Veterinary NRC.

• Invoice Work Orders once repairs are completed at Patterson Veterinary NRC.

• Perform order entry as necessary for both internal and external sources.

• Issue credits as needed, which includes adjusting inventory and quarantining vaporizers until credit processing is complete.

• Generate Outstanding Customer Returns reports from the vaporizer database and contact customers to track vaporizer returns, ensuring timely receipt.

• Investigate and review information on new or competitive products, updating matrices as necessary.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• Certification as a Veterinary Technician or an equivalent license or registration (LVT or RVT) is required.

• Exceptional problem-solving abilities.

• Excellent troubleshooting skills.

• Polite and professional telephone etiquette.

• Capability to multitask in a dynamic environment.

• Ability to work collaboratively and contribute to a team setting.

• Strong communication skills, both verbal and written.

• Proficient user of MS Office Suite.

• Previous experience in anesthesia and monitoring is preferred.

• Willingness to travel occasionally as needed.

• Strong organizational skills with a focus on dependability, reliability, and punctuality.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision benefits along with an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Paid Time Off (PTO).

• Holiday Pay and Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program.

• Fully Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.