Energy Efficiency Customer Support Specialist

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Manage incoming contact center communications with utility clients, emphasizing energy efficiency.

• Deliver customer support across various programs and platforms.

• Arrange appointments and enroll clients in available programs.

• Inform clients about the range of program offerings.

• Offer technical assistance, online support, and updates on program statuses.

• Address chat/email inquiries related to applicable programs.

• Follow scripts, talking points, and usage guides effectively.

• Track personal performance metrics and progress in real-time.

⛳️ Requirements

• High School Diploma or GED (mandatory).

• At least 6 months of prior experience in a customer-facing role is required.

• Call Center experience in an inbound/outbound sales context is preferred.

• Capability to type at least 35 words per minute.

• No issues with attendance or punctuality.

• Ability to excel in a fast-paced setting while managing multiple platforms at once.

• Experience in handling inbound or outbound voice calls.

• Proficiency in navigating scripts seamlessly.

• Capacity to assist customers with technical questions.

• Willingness to adhere to a fixed schedule with designated lunch and break periods.

• Value for performance goals and metrics.

• Sales-driven focus with an emphasis on customer satisfaction.

• Ability to work remotely from one of the specified locations: Alabama, South Carolina, Louisiana, Kentucky, or Arkansas.

• Internet connection meeting minimum requirements: 10 Mbps upload, 20 Mbps download, with 99% latency.

• Capability to connect the internet directly to the router via hardwire.

• A dedicated home office area free from personal interruptions.

• Two available power outlets.

• Must be authorized to work in the country where the role is based without employer sponsorship.

• Successful candidates must complete pre-employment screenings.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-sponsored health care concierge service.

• 401(k) plan with company matching.

• Paid vacation, sick leave, personal days, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program – redeem recognition points for gift cards.

• Employee Assistance Program.

• Access to on-demand training courses for career advancement.

• Laptop, software, and all essential equipment provided.

• $65/month internet stipend.