Veterinary Software Trainer

This is a fully remote position, open to applicants in Maine.

📋 Description

• Work collaboratively with IDEXX teams to develop strategies that support customer accounts through education and customized customer-focused solutions.

• Provide training for veterinary practice staff on IDEXX Practice Management Systems.

• Offer ongoing support to customers post-implementation to improve and optimize their software usage.

• Operate and travel from a home office as part of the field team.

• Utilize programs to efficiently organize and plan customer visits.

• Serve as an IDEXX ambassador and a trusted advisor to clients.

• Manage scheduling based on customer characteristics and needs.

• Adjust schedules to accommodate customer demands, including late-night visits to emergency practices.

• Assist and guide customers through the Change Management process involved in integrating new systems into their daily operations.

⛳️ Requirements

• At least two (2) years of experience in the veterinary industry.

• A background in training and/or leadership is highly preferred.

• Strong communication and collaboration skills with customers, leaders, and colleagues.

• Ability to build strong partnerships and earn trust and confidence.

• Proactive approach to planning and prioritizing tasks in a fast-paced environment.

• Excellent listening skills and the ability to adapt methods to various situations.

• Capability to support the Change Management process during the integration of new systems.

• Proficiency in learning and utilizing technology, including computers, tablets, printers, and smartphones.

• Familiarity with computer networking is considered an asset.

• Willingness to travel overnight, averaging 4–5 nights per week.

• Up to 80% national travel by air and car is required.

• Must reside within one hour of an international airport.

• A valid driver's license is necessary.

• A valid passport is required.

• Ability to stand or walk continuously for up to 2 hours.

• Capability to lift, move, and carry up to 50 pounds.

• Weekend hours and weekday overtime may be necessary.

🏝️ Benefits

• Competitive compensation, incentives, and comprehensive benefits.

• A positive and respectful workplace culture.

• Encouragement for learning and discovery.

• Opportunities for professional growth and development.