Veterinary Diagnostic Consultant

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Establish connections with clients through informed interactions, business discussions, and educational engagements.

• Generate new business within the current customer base and attract new clients to enhance overall territory revenue.

• Foster customer loyalty by effectively utilizing IDEXX products and services, including in-house and reference laboratory diagnostic solutions within the customer’s practice.

• Focus on a customer-centric selling approach to assist practices in increasing their diagnostic revenue with IDEXX as a valued partner.

• Drive year-over-year growth in diagnostic revenue within a designated territory.

• Convert customer needs into tailored diagnostic solutions.

• Market diagnostic equipment, tests, and services to clients.

• Boost the use of in-house diagnostic tests and assays, instrument consumables, and reference laboratory profiles and advanced tests among the territory's customer base.

• Meet quarterly and annual revenue and growth targets by acquiring new accounts and developing existing ones.

• Collaborate with IDEXX specialists to support new business acquisition as needed.

• Educate and train staff at veterinary clinics on products, services, and marketing initiatives, escalating issues to customer service as necessary.

• Cultivate and enhance partnerships with veterinary practice personnel.

• Uphold IDEXX's mission, values, and principles in all interactions with customers and markets.

• Present IDEXX values to clients in a professional manner, demonstrating knowledge of the industry, veterinary practice, customer needs, technology, operations, and processes.

• Complete all sales administration tasks, including fulfilling all Beacon requirements and territory management responsibilities.

• Participate in trade shows and educational events.

• Maintain and enhance medical and technical knowledge along with verbal proficiency regarding industry and IDEXX products and services.

• Optimize territory management for effective account coverage, including thorough account planning.

• Identify and confirm customer needs and expectations, communicating these to the marketing organization and business unit manager, along with recommendations for service level modifications for existing accounts.

• Report competitive matters to the marketing organization and business unit manager.

• Collaborate with laboratory operations to address customer inquiries and service challenges.

• Manage IDEXX expenses and resources in accordance with company guidelines and directives.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience is required.

• Proven strong sales and closing abilities.

• Established history of success in meeting sales objectives.

• Excellent communication skills with the ability to influence and negotiate with customers, colleagues, and peers.

• Proven capacity to develop, grow, and manage customer relationships; experience with Customer Relationship Management is an advantage.

• Ability to comprehend customer needs and design tailored solutions.

• Employs creativity in problem-solving and collaborates effectively with team partners to address customer requirements.

• Must demonstrate professional maturity and adapt to both independent and team-oriented environments.

• Possess a strong business acumen and drive to achieve results.

• Integrity and commitment to colleagues, customers, and the company.

• Able to exemplify and genuinely support IDEXX's mission, values, and principles.

• Proficient computer skills and capability to utilize sales information management systems.

• Strong interpersonal abilities to forge solid customer relationships and outstanding rapport with clients and colleagues.

• Excellent collaboration and teamwork skills.

• Detail-oriented and organized with the ability to manage multiple tasks simultaneously.

• Strong analytical skills with the capability to interpret and understand customer sales data.

• Familiarity with the veterinary industry and/or veterinary diagnostics is preferred.

• Must have a valid driver’s license.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.