Veterinary Consultant

This is a fully remote position, open to applicants in Maine.

📋 Description

• Deliver exceptional phone consultations regarding diagnostic testing

• Articulate the clinical significance of tests, interpret results from reference labs and point-of-care, and suggest subsequent steps for diagnosis and case management

• Have a thorough understanding of Reference Laboratories, VetLab, and Rapid Assay tests, which includes knowledge of specimen requirements, clinical utility, and interpretation of IDEXX-exclusive tests

• Comprehend SNAP and VetLab point-of-care test technologies

• Address inquiries related to specimen handling and sample interference

• Navigate customer queries, concerns, or discrepancies regarding lab and point-of-care results

• Assist CAG customer support, sales, and technical support teams through training sessions and regular meetings

• Engage in IDEXX educational and organizational meetings

• Document all consultation details in the Customer Relationship Management (CRM) system

⛳️ Requirements

• A DVM degree or equivalent is mandatory

• Generally, a minimum of 5 years of experience in clinical practice is required

• Capability to develop a comprehensive understanding of diagnostic test technology, encompassing technical specifications and medical applications

• Outstanding verbal and written communication abilities

• Strong interpersonal skills coupled with a service-oriented mindset

• Excellent organizational capabilities, including time management, multitasking, and coordination with others

• High self-motivation and the capacity to work with little supervision

• Awareness of current topics and issues in clinical veterinary medicine

• Proficient computer skills, or the eagerness to learn the necessary systems

• A dedicated and quiet office space is required

• High-speed internet connection with a minimum of 60 Mb/s download and 10 Mb/s upload speeds, with hardwired access

• Prior experience with or knowledge of IDEXX products and services is preferred

🏝️ Benefits

• Potential for an annual cash bonus

• Health, Dental, and Vision benefits beginning on the first day

• 5% matching 401k plan

• Employee stock purchase program

• Paid time off

• Continuing education funding

• Support for licensure and professional dues

• Pet insurance coverage

• Resources for mental health support

• Paid days off for volunteering

• Matching donations to foundations

• Virtual onboarding experience

• Competitive salary, incentives, and comprehensive benefits