Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage both inbound and outbound customer calls with professionalism and efficiency.

• Assist pet owners in scheduling, rescheduling appointments, and answering general inquiries.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Accurately record customer interactions in CRM and scheduling platforms.

• Escalate urgent issues following established guidelines.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide outstanding customer service experiences to support veterinary clinics.

• Effectively manage multiple systems and tasks while ensuring accuracy and efficiency.

• Meet attendance, productivity, and quality standards.

• Complete each phase of the hiring process, including English Resume Review, Pre-Screen Questionnaire, Video Interview, Live Interview, and Final Interview.

⛳️ Requirements

• Must be a resident of México.

• Prior experience in a call center or customer service role.

• Experience working remotely is required.

• Excellent communication skills in English.

• Clear pronunciation with minimal accent.

• Strong listening and problem-solving abilities.

• Capability to adhere to detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Windows 11 computer (Mac systems are not accepted).

• At least 16 GB of RAM.

• An i5 processor or better.

• Webcam required.

• Wired USB headset needed.

• An additional monitor is necessary.

• Reliable wired high-speed internet connection (Ethernet cable).

• A quiet and professional workspace is essential.

• Backup power solution is required.

• All resumes must be submitted in English.

• Immediate availability is preferred.

• Experience in healthcare customer service is preferred.

• Background in the veterinary industry is preferred.

• Previous experience in a medical office is preferred.

• Familiarity with appointment scheduling is preferred.

• Experience with CRM systems is preferred.

• Knowledge of ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training provided.