Customer Service Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage Aviva travel customer policies

• Address call demands for the banking partner

• Process medical and trip enhancements for travel insurance policies underwritten by Aviva

• Tackle complex medical inquiries and assess customers’ medical conditions

• Follow mandatory call scripts for all calls

• Utilize multiple systems concurrently

• Take ownership of FCA-regulated complaints until resolution

• Manage underwriting risks with a focus on customer protection

• Identify and document customer vulnerability

• Adhere to stringent FCA regulations and customer protection standards

• Deliver customer service and resolve inquiries while ensuring quality and attention to detail

⛳️ Requirements

• Proficient in navigating PC systems in a fast-paced setting

• Excellent verbal and communication skills

• Extensive experience in a customer service environment

• Open-minded and positive attitude when receiving feedback

• Ability to build collaborative relationships with customers

• Positive demeanor and capability to engage with diverse individuals

• Strong writing skills with meticulous attention to detail

• Professional and approachable manner

• Consistent typing speed

• Ability to take ownership with a positive, resilient, and dedicated approach to service excellence

• Fully flexible to accommodate business operating hours

• No caregiving responsibilities during shifts; full childcare arrangements required

• Dedicated, professional, quiet workspace free from noise and distractions

• Workspace must be free of mobile phones and other electronic devices while at the workstation

• Successful completion of DBS, credit, sanctions, and CIFAS checks

• A two-year employment history along with references

• Must meet specific language proficiency requirements

🏝️ Benefits

• Perks at Work – Savings Discounts / Free Online Classes

• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice

• Critical Illness coverage – up to £10,000

• Cycle to Work Scheme

• Eyecare support voucher

• Holiday Purchase Scheme

• Length of Service Awards

• Workplace Pension

• Monthly Inspire Awards – Recognizing the best performers

• Refer-A-Friend program earns you up to £1,200

• Monthly Wellbeing Webinars

• Dedicated Employee Experience Progress – Supporting your journey at TP

• Comprehensive training provided

• Ongoing support