Cloud Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver hands-on engineering and operational assistance for Azure cloud services across mission-critical workloads.

• Deploy, configure, and troubleshoot Azure resources, including virtual machines, storage solutions, networking components, and PaaS services.

• Support and maintain Azure Kubernetes Service (AKS) clusters and aid in troubleshooting container workloads.

• Implement and uphold Infrastructure-as-Code templates such as ARM or Bicep.

• Configure Private Endpoints, encryption settings, and diagnostic parameters for cloud resources.

• Investigate issues related to certificates, DNS, networking dependencies, and service connectivity.

• Analyze logs, performance metrics, and telemetry to identify and rectify service-related problems.

• Assist in troubleshooting deployment pipelines and enhance automation processes.

• Research solution options and support the integration of new cloud capabilities.

• Document procedures, troubleshooting methods, and platform configurations.

• Offer informal mentoring and knowledge transfer to junior engineers.

⛳️ Requirements

• U.S. Citizenship is mandatory.

• Ability to obtain and maintain a DoD Secret clearance.

• 2–4 years of experience in cloud operations, engineering, or technical support.

• Proficient in Azure core services, PaaS offerings, and fundamentals of AKS.

• Familiarity with Infrastructure-as-Code tools like ARM or Bicep.

• Ability to troubleshoot cloud networking, certificates, DNS, and connectivity challenges.

• Strong problem-solving skills and the ability to work autonomously.

• Effective communication skills with both technical and non-technical audiences.

• Azure certifications (AZ-104, AZ-204, or equivalent) are preferred.

• Experience with DevOps pipelines (Azure DevOps, GitHub Actions) is preferred.

• Familiarity with Docker, Kubernetes concepts, or cloud observability tools is preferred.

• Experience with cloud diagnostic or logging tools is preferred.

• Previous experience in government or IL-enclave cloud environments is preferred.

🏝️ Benefits

• Flexible time off policy.

• Comprehensive learning resources.

• Competitive salary.

• Healthcare coverage.

• Wellness programs.

• Financial benefits.

• Retirement plans.

• Family support initiatives.

• Continuing education programs.

• Additional time off options.

• Opportunities for learning and development.