Veteran Affairs Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary School Certifying Official (SCO) for the institution and manage VA operations across all campuses.

• Lead, develop, and supervise a centralized team of VA Specialists/SCOs, focusing on training, performance management, and ensuring adherence to processing and compliance standards.

• Oversee the certification and administration of approved military and veteran education benefit programs, including the Post-9/11 GI Bill, Montgomery GI Bill, Veteran Readiness and Employment, Survivors’ and Dependents’ Educational Assistance, Military Tuition Assistance, and MyCAA.

• Guarantee the timely and precise submission of enrollment certifications, adjustments, student status changes, program completions, and other necessary reporting tasks.

• Conduct regular audits of student enrollments, curriculum modifications, program adjustments, and VA records.

• Ensure compliance with VA regulations including the 85/15 rule, enrollment reporting, 35% exemption renewal, and necessary SCO training.

• Lead efforts in preparing for VA audits, compliance reviews, and Risk-Based Surveys.

• Develop and execute standardized processes and internal controls across all campuses.

• Serve as the primary point of contact with the State Approving Agency (SAA) and coordinate the approval of academic programs.

• Collaborate with Student Accounts and Financial Aid on tuition and fee reporting, billing, and VA benefit administration.

• Monitor and reconcile VA payments, debts, and overpayments.

• Provide training and regulatory guidance to VA staff, campus partners, and leadership.

• Ensure adherence to FERPA and institutional privacy guidelines.

⛳️ Requirements

• High School Diploma or GED, or equivalent on-the-job experience, is required.

• A Bachelor’s degree in business, education, public administration, or a related field is preferred.

• 3–5 years of experience in a VA role within higher education.

• At least 2 years of leadership experience managing a team.

• Familiarity with VA Enrollment Manager or a similar VA enrollment certification system.

• Working knowledge of VA education benefit programs, including Chapters 30, 31, 33, 35, and 1606, Military Tuition Assistance, and MyCAA.

• Understanding of State Approving Agency requirements, VA compliance standards, and certification processes.

• Knowledge of FERPA and student data privacy regulations.

• Strong analytical, organizational, and problem-solving abilities with a keen attention to detail.

• Capacity to manage multiple priorities in a fast-paced, compliance-oriented environment.

• Excellent written and verbal communication skills.

• Demonstrated integrity, professionalism, and discretion when dealing with confidential student information.

• Proficient in Microsoft Word, Excel, Outlook, SharePoint, and Teams.

• Ability to work independently and collaborate effectively across departments and campuses.

• Willingness to travel for business and occasionally work outside of regular business hours.

• Must complete the required U.S. Department of Veterans Affairs initial SCO training within 30 days of hire.

• Must fulfill annual SCO professional development and training requirements as mandated by the VA.

🏝️ Benefits

• 401(k) plan with matching contributions.

• Health, dental, and vision insurance options.

• Life insurance options available.

• Parental leave benefits.

• Paid time off.

• Employee Assistance Program.

• Tuition reimbursement.