Vendor Payroll Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee the daily operations of the Settlement Team and act as the primary escalation point for client settlement concerns.

• Supervise client settlement submissions to ensure they are processed promptly.

• Evaluate completed settlements and newly established deductions for quality assurance, identify underlying causes of errors, and implement corrective measures.

• Drive enhancements to outdated or inefficient settlement procedures.

• Facilitate a seamless transition from Implementation to the Settlement Team following client enrollment and onboarding.

• Foster relationships with Client Services, Strategic Account Management, Accounting, Product, and Engineering teams.

• Collaborate with Strategic Account Managers on client inquiries and provide proactive updates.

• Coordinate with client payroll and accounting personnel regarding settlement processes, timing, and reporting requirements.

• Investigate and respond to client inquiries related to payroll practices.

• Manage accounts receivable invoicing for settlement activities and spearhead collection initiatives.

• Generate and analyze weekly, monthly, quarterly, and annual settlement reports.

• Represent the Settlement Team in leadership meetings and occasionally meet with executives.

• Train new team members, contribute to the knowledge base, and promote its utilization.

• Continue to expand knowledge of products, industry standards, and systems.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• A minimum of 3 years of front-line management experience leading teams of five or more.

• At least 2 years of experience in software account management.

• Familiarity with accounts receivable processes and customer service principles.

• Intermediate skills in MS Office (Outlook, Word, Excel).

• Strong verbal communication skills.

• Excellent active listening abilities.

• Proficient in problem-solving techniques.

• Customer-oriented mindset.

• Commitment to quality.

• Demonstrated team leadership capabilities.

• Strong sense of accountability.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid vacation and holidays.

• Continuous training and career development opportunities.