Vendor Partnerships Coordinator – Home Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and recruit vendors across various home service sectors such as plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more.

• Develop vendor pipelines in current and emerging markets.

• Perform outreach through phone calls, emails, referrals, and local research.

• Recognize coverage gaps and proactively engage providers to address them.

• Assist in vendor acquisition initiatives prior to market launches.

• Manage the vendor onboarding process from the initial conversation to activation.

• Collect and validate necessary documentation, including insurance, licenses, W9s, and agreements.

• Ensure vendors are well-informed about Casa's expectations and operational procedures.

• Enhance onboarding efficiency and minimize activation timelines.

• Monitor vendor responsiveness, dependability, and service quality.

• Solicit feedback from Concierge teams and members.

• Contribute to the development of vendor scorecards and performance tracking systems.

• Recognize top-performing vendors and areas for improvement.

• Maintain precise vendor records and profiles.

• Establish repeatable workflows for sourcing, onboarding, and managing vendors.

• Produce documentation and standard operating procedures (SOPs).

• Sustain vendor databases and operational systems.

• Collaborate with Operations leadership to enhance scalability and efficiency.

⛳️ Requirements

• Proven experience in recruiting, vendor management, property management, marketplace operations, or a related field.

• Exceptional organizational skills and meticulous attention to detail.

• Comfortable with making outbound calls and fostering relationships.

• Outstanding written and verbal communication abilities.

• Highly proactive and resourceful.

• Capacity to manage multiple priorities in a dynamic startup environment.

• Enthusiastic about creating processes rather than merely adhering to existing ones.

• Experience working with contractors, vendors, or service providers.

• Background in home services, property management, hospitality, or local marketplaces.

• Experience in launching new markets or establishing operational processes.

• Familiarity with CRM or vendor management systems.

🏝️ Benefits

• Competitive salary and performance incentives.

• Opportunities for professional growth and development.

• Flexible work environment and schedule.

• Health and wellness benefits.

• Collaborative and supportive team culture.