Vascular Access Dispatcher

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Collaborate with and support the mobile vascular technology team.

• Convey case information to mobile Vascular Nurses in the field.

• Coordinate with representatives at regional accounts.

• Dispatch cases to the technology team while providing customer service to accounts.

• Guide and assist field nurses to ensure studies are completed promptly.

• Manage approximately 90–130 calls daily.

• Allocate nurses to suitable areas and facilities based on the schedule.

• Page nurses for STAT, ASAP, and PRIORITY home visits.

• Leave voice-mail messages for nurses regarding 4-hour and 2-hour STAT turnaround times.

• Communicate and report issues to the House Supervisor and Field Supervisor.

• Notify clients about arrival and reading delays.

• Provide assistance to nurses with directions, case types, and client information.

• Participate in cross-training for the Customer Service role.

• Answer incoming calls within three rings.

• Assist with overflow client orders.

• Assign STAT cases within 10 minutes and regular calls within 15 minutes of receipt on screen.

• Diligently dispatch all calls to technicians by paging them twice.

• Monitor activities in other dispatch areas while concentrating on the designated area.

⛳️ Requirements

• Must live within 50 miles of the Columbus, OH office located at 2550 Corporate Exchange Drive, 43231.

• Capability to work both independently and collaboratively within a team.

• Excellent customer service skills.

• Strong verbal, written, and listening communication abilities.

• Effective problem-solving and decision-making skills.

• Good organizational abilities.

• Capacity to manage and prioritize multiple tasks.

• Professional demeanor and appearance.

• Must demonstrate flexibility and adaptability to change.

• Ability to cultivate relationships and inspire others.

• Familiarity with customer service strategies.

• Strong analytical skills.

• Ability to work independently in a fast-paced environment.

• Knowledge of medical terminology is beneficial but not mandatory.

• High school diploma or GED, or one year of relevant experience and/or training, or an equivalent combination of education and experience.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional growth and development.

• Comprehensive health and wellness benefits.