Head of Enablement

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and develop the enablement function to educate thousands of users on Aveni Assist and Aveni Detect.

• Create enablement processes, standards, tools, and team structure.

• Establish enablement strategies for Assist and Detect tailored to various user types and customer segments.

• Design and implement Aveni Certification programs featuring LMS courses, quizzes, and digital badges.

• Develop scalable onboarding, new-joiner, refresher, and feature-launch training programs.

• Provide impactful in-person and online training as necessary or when team capacity allows.

• Establish operational processes, scheduling cadence, and quality benchmarks.

• Monitor engagement, completion rates, adoption, and competency through analytics.

• Recruit, mentor, and cultivate a high-performing enablement team.

• Work collaboratively with Customer Success, Implementation, Product, and Sales teams.

⛳️ Requirements

• Demonstrated experience in building an enablement, training, or customer education function and establishing its operational framework.

• Strong practical experience in delivering training both in-person and online.

• Experience in designing programs or certifications within an LMS for thousands of end users.

• Proven experience enabling end users in enterprise client organizations on a large scale.

• Track record of successfully managing customer-facing onboarding and adoption processes.

• Quick-thinking, emotionally intelligent, customer-focused, and process-oriented.

• Familiarity with both high-touch and self-service enablement models (preferred).

• Experience in financial services, wealth management, or regulated industries (preferred).

• Background in automating customer training experiences (preferred).

• Experience in scale-up or start-up environments (preferred).

• Must be located in the United Kingdom.

• Legally authorized to work in the United Kingdom.

🏝️ Benefits

• Collaborative and innovative work environment with significant career advancement opportunities.

• 34 days of holiday plus your birthday off (including bank holidays).

• Share options available.

• Support for skills development and continuous learning.

• Fully remote and flexible working arrangements (remote, co-working spaces, or hybrid).

• Life insurance coverage.

• Income protection benefits.

• Private healthcare options.

• 24/7 Employee Assistance Programme (EAP) for emotional well-being support.

• Cycle to Work scheme available.

• Pension matching up to 5%.

• Exclusive discounts with retailers.