Vaccine Customer Representative

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Assist customers by delivering clinical information about the company's vaccines, along with educational resources.

• Offer reimbursement details and guidance on contract compliance to fulfill operational and financial requirements of customers.

• Act as the main point of contact for healthcare providers, quality directors, immunization managers, and office managers within the designated area.

• Present balanced product sales presentations that align with product labeling, CDC guidelines, and recommendations from professional organizations.

• Manage vaccine-related updates regarding customer requirements, feedback, market trends, and progress towards quality objectives.

• Stay informed about professional knowledge and healthcare environments through self-directed learning, workshops, conferences, and review of promotional materials.

• Conduct quarterly business reviews related to vaccine contracts and provide advice to customers on optimizing contract performance across the company's offerings.

• Educate clients to enhance organizational immunization rates by utilizing tools such as Vaccine IQ.

• Monitor business performance relative to objectives using tools provided by the company.

• Create territory-specific business plans aimed at increasing immunization rates.

• Maintain knowledge and certification regarding the vaccine portfolio.

• Engage with key personnel from customer organizations to gain insights into practice structures, business models, influencers, and patient needs.

• Identify business opportunities and communicate information to relevant stakeholders.

• Collaborate with account executives, integrated delivery system teams, and solution support teams on customer strategies.

• Work alongside field-based customer team members, including key leaders in vaccine, medical affairs, and regional medical directors.

• Travel about 25%, which may vary based on the candidate's location within the designated area.

⛳️ Requirements

• Bachelor’s Degree with 0–3 years of sales experience, or a minimum high school diploma with at least 4 years of relevant work experience.

• Relevant experience may encompass professional sales, marketing, military, or work in healthcare/scientific fields.

• Proven ability to excel in educational or professional settings.

• Capability to work autonomously as well as collaboratively in a team environment.

• Strong organizational and time management abilities.

• Exceptional interpersonal and communication skills.

• A valid driver’s license is required.

• Proficiency in conveying technical concepts in a clear and accurate manner.

• Prior experience in technical/scientific fields or healthcare environments is preferred.

• Previous experience in sales, account management, consultative roles, or customer service is preferred.

• Experience in developing and implementing customer engagement plans is preferred.

• Familiarity with Marketing/Sales or Marketing/Sales Support Functions/Operations is preferred.

• Ability to analyze metrics to evaluate progress against objectives is preferred.

• Experience with vaccines is preferred.

• Product knowledge and certification regarding the company's vaccine portfolio is required.

• Understanding of CDC immunization schedules for both pediatric and adult vaccines is essential.

• Candidates must reside within or near the territory covering the Washington and Idaho areas.

• Visa sponsorship is not available.

🏝️ Benefits

• Annual bonus and long-term incentive, if applicable.

• Medical, dental, vision healthcare, and other insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate leave and sick days.

• Option for remote work arrangements.

• No relocation assistance provided.