VA Team Leader – Remote Team Coaching

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct welcome calls and onboarding sessions for new VAs.

• Customize onboarding timelines based on the client's industry and the VA's experience.

• Ensure that new VAs feel confident using client tools and workflows.

• Collaborate with HR & Recruitment and client-facing teams for a smooth onboarding process.

• Facilitate individual weekly coaching calls during the initial performance phase.

• Pair new VAs with a peer mentor for their first month.

• Provide coaching on communication, time management, and accountability.

• Utilize client feedback and KPIs to guide improvements and celebrate achievements.

• Relay feedback constructively between clients and VAs.

• Conduct surveys to collect feedback from VAs.

• Organize virtual team-building events.

• Monitor time tracking, attendance, end-of-day reports, and task quality.

• Track leave and evaluate its impact on performance and client outcomes.

• Keep coaching and onboarding documentation up to date.

• Record coaching touchpoints and their outcomes.

• Develop processes for escalations, coaching plans, and peer mentoring.

• Enhance the coaching journey using feedback from VAs and clients.

• Align coaching efforts with client objectives.

⛳️ Requirements

• A minimum of 3-4 years of experience in managing or coaching remote team members.

• Previous experience supporting businesses in Australia, the UK, or the US, preferably in administration, operations, or assisting builders in the residential construction sector.

• A solid understanding of the challenges VAs encounter when working with international clients.

• Strong leadership abilities with the confidence to provide clear, kind, and constructive feedback.

• Excellent organizational skills and a tendency to create repeatable systems.

• Exceptional written and spoken English proficiency.

• Confidence in utilizing project management and administrative tools for task tracking and follow-ups.

• Outstanding communication skills (both written and verbal) in English.

• High attention to detail, effective time management, and strong organizational capabilities.

• A proactive work ethic and the ability to manage tasks independently.

• Proficiency in Google Workspace (Docs, Sheets, Drive).

• Experience with Zoom or Google Meet.

• Familiarity with Loom.

• Experience with Jibble or similar time tracking tools.

• Proficiency in Slack and Asana, or comparable communication and project management tools.

• Familiarity with AI tools such as Claude or ChatGPT is a significant advantage.

• Ability to work from home, with preference given to candidates in the Philippines.

• Availability from Monday to Friday, aligning with Australian business hours.

🏝️ Benefits

• A full-time remote position with established hours and long-term stability.

• Training support and well-documented protocols.

• Quarterly and annual performance bonuses based on your contributions.

• An opportunity for meaningful growth within the business.