Utility Project Support Specialist – Field Based

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist clients by addressing customer inquiries related to utility line project notifications.

• Handle a significant volume of inbound and outbound phone calls.

• Monitor inquiries utilizing various software applications (training will be provided).

• Recognize and evaluate customers’ needs to ensure satisfaction.

• Establish enduring relationships and trust with customers through transparent and engaging communication.

• Deliver accurate, valid, and comprehensive information by employing the appropriate methods and tools.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication procedures, guidelines, and policies.

• Go the extra mile to connect with customers.

⛳️ Requirements

• High School Diploma, GED, or equivalent qualification.

• Exceptional communication abilities, both written and verbal.

• A minimum of one (1) to three (3) years of experience in a Customer Interface or Call Center setting.

• Capability to work part-time shifts (8 AM – 12 PM, 11 AM – 3 PM, or 2 PM – 6 PM ET).

🏝️ Benefits

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan

• Life and disability insurance