Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage domestic orders, ensuring accurate placement and follow-up with distributors.

• Engage with customers through email and phone regarding quotes, orders, returns, and any discrepancies on their behalf.

• Locate products not available through our distribution centers and address back-orders not found at the primary buy location.

• Assist in advertising inventory management, maintain databases, and log incoming and outgoing customer calls.

• Collaborate as part of a cohesive team through regular communication with management, sales, production, purchasing, and logistics.

⛳️ Requirements

• A minimum of 1-3 years of experience demonstrating responsibility for system management or process integrity concerning current and new data.

• Experience in Customer Service/Call Center is preferred.

• Strong attention to detail ensuring data accuracy.

• Exceptional written and verbal communication skills.

• Intermediate computer proficiency and typing skills.

• Familiarity with ERP systems, preferably Oracle.

• Previous experience or knowledge in refinish customer service or technical expertise in paints and sealants, or a related industry, is highly valued.

🏝️ Benefits

• Employee benefits programs are tailored to promote the health and wellness of our workforce.

• PPG offers equal opportunities to all candidates and employees.

• Opportunities for career growth and development in a supportive work environment.

• Fosters an atmosphere of continuous learning and values the ideas and diversity of individuals.