Customer Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a responsive and compassionate initial point of contact for M7 users through phone, email, and text.

• Resolve platform inquiries and escalate technical issues to appropriate teams with clear context.

• Document and analyze customer interactions to identify trends and drive continuous improvements.

• Collaborate closely with support colleagues and the Director of Customer Support to prioritize tasks effectively.

• Serve as a bridge between the frontline user experience and the internal teams dedicated to enhancing the platform.

• Champion user needs by translating support trends into actionable insights.

⛳️ Requirements

• Excellent communication skills.

• Ability to remain composed under pressure.

• Dependable and attentive to detail.

• Proficient with technology and capable of explaining it clearly.

🏝️ Benefits

• Paid training and onboarding.

• Flexible scheduling options.